Junior Product Support Specialist, Amplemarket

• If you’re curious, resourceful, and eager to kickstart your career in tech, this role is for you. You don’t need previous experience in SaaS or product support - just strong communication skills, problem‑solving instincts, and a genuine desire to learn
• You’re eager to start or transition into a career in tech and enjoy helping people solve problems
• You communicate clearly and confidently in English (proficiency is mandatory for this role)
• You’re curious, proactive, and thrive in fast‑paced, collaborative environments
• You stay calm under pressure and approach challenges with persistence and creativity
• You’re based in the Americas and can work comfortably within U.S. time zones

Desirable

• We’re looking for a Junior Product Support Specialist to join the Amplemarket Support Team — the friendly experts helping our customers get the most out of our platform
• The Support Team at Amplemarket is on a mission to deliver the best customer experience in the industry. You’ll be the face of our product - guiding users, identifying patterns in feedback, and working with Product and Engineering to make things even better
• As you grow, you’ll learn how SaaS companies operate behind the scenes and develop skills that will set you up for a long‑term career in customer success or product operations
• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues
• Learn our product inside and out to help users find solutions and make the most of key features
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform
• Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier
• Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience