Freelance Customer Service Representative, Paired
You'll be paid £14-16 resp. €16-19 per hour
The app that brings couples closer
Job no longer available
The app that brings couples closer
21-100 employees
Job no longer available
You'll be paid £14-16 resp. €16-19 per hour
21-100 employees
Company mission
To bring couples closer. Because once the honeymoon glow fades, even the strongest relationships can get weighed down by life—whether it’s communication slip-ups, the never-ending mental load, or intimacy taking a back seat. That’s where we come in.
Role
Who you are
- Previous experience in a customer support or tech startup role is required
- Fluency in German and English
- Friendly and excellent written skills, including impeccable spelling and grammar on native level
- Comfortable with technology, at ease with iOS/Android and mobile apps in general
- Ability to read between the lines of customer communication and finding appropriate solutions
- Passionate about our mission to expand the reach of relationship care to more people
- Experience with tools like Intercom or Zendesk is a plus
- You are a resident of the UK, Spain or Germany, legally entitled to work as a freelancer, and comfortable with remote work
What the job involves
- As a freelancer, you’ll work entirely remotely and report to our Customer Service Lead
- You'll work approximately 10-15 hours per week. After a training phase with our team, your working hours will mostly be in the evenings and during weekends
- You'll be paid £14-16 resp. €16-19 per hour
- We’re looking for a tech-savvy and empathetic problem solver to join our team and help us deliver an excellent quality of support to our users in German- and English-speaking countries
- Supported by an experienced team, you will be the primary point of contact for Paired users in English-speaking regions, testing and escalating issues to the Tech or Product teams wherever necessary and championing user feedback
- Provide friendly, empathetic and efficient customer support via email and review sites (Apple App Store, Google Play Store)
- Report any concerns or patterns noticed while handling customer queries
- Help resolve the most complex of customer problems by troubleshooting, investigating and escalating issues to the Tech team
- Ensure our users feel heard and cared for
Application process
- Call our Customer Service Lead Andréa
- Showcase your CS skills by completing a task; writing an example response to a customer request
- Call with our Customer Service Lead Andréa
- Offer
Our take
With 1 in 4 couple relationships being ‘distressed’ and the vast majority of these distressed couples not getting support (either because it’s taboo, unaffordable, or inconvenient) Paired brings relationship support to all couples via a fun, expert, and affordable mobile app. Paired is different to traditional couples therapy as it targets the full spectrum of couples who want help building intimacy, resolving conflict and improving communication.
Paired works with expert relationship academics and therapists. The company combines tips from these experts with fun daily questions, games and quizzes that partners answer together. It prompts partners to take the small, positive steps needed by couples to improve their relationship each day.
The founding team has a deep expertise in building top-grossing mobile apps such as Memrise and Peak, which should give them an edge in creating a widely adopted user-friendly app. An app targeted towards existing relationships stands out as an innovative concept compared to the numerous dating apps already on the market.
Paired is growing rapidly, recently passing more than 250,000 daily active users. Alongside this, it tripled its team size in 2022 and has won plaudits for its app, including the 2020 Google Play Award in the Personal Growth category and the Apple Store's App of the Day in January 2023.
Freddie
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Nice people
"At Paired I have the great opportunity to work with a bunch of people you can really learn a lot from! It's a super easy-going environment with lots..."
Funding (2 rounds)
May 2021
$3.6m
SEED
Oct 2020
$1m
ANGEL
Total funding: $4.6m
Company benefits
- 25 days annual leave (+public holidays)
- £1,000 learning budget each year
- Fully remote work setup
- Optional access to our London office / we will subsidise your co-working space
- 3x company events across Europe: 2x co-working weeks and 1x team-building retreat
- Comprehensive health insurance
- Three months paid maternity leave, one months paid paternity leave inclusive same-sex and adoptive parents
- Significant stock options (equity) for all employees
- Mac laptop provided by us
- Paired Premium access for you and your partner to stay in love
- Opportunity to help millions of people with their relationship
- Summer of Love: 2-4 extra days of annual leave over summer months
Company values
- Start with outcomes: We focus on outcomes rather than outputs
- Make it fun: We make our work together enjoyable and friendly
- Place bets: We are experimental and take calculated risks
- Aim for 80/20: We make trade-offs so we can do more with less
- Champion relationships: We are accessible to all cultures, sexual orientations, and ethnicities
Company HQ
Westminster, London, UK
Articles
Leadership
Kevin Shanahan
(CEO)Background in Product Development.
Diego López
(CTO)Expertise in Software Engineering, Mobile Applications in particular.
People progressing
Jess impressed with her knowledge and commitment. Starting as an individual contributor in March '22, she became a Lead in July '22 and Head of Performance Marketing in October '23.
Jenny started as Content Lead in August '20 and became an invaluable team member thanks to her positive attitude, expertise and dedication. In July '22, she deservedly became Head of Content.
Mat joined as Lead Data Analyst in Jan '24 and impressed immediately with instant impact across marketing & product team. He was quickly promoted to Head of Data in the same year (Oct '24)
Sabina joined as a Software Engineer in Feb '24 and quickly showed her ability to own challenges and lead the frontend, leading to promotion to Senior Software Engineer in Jun '25
Diversity, Equity & Inclusion at Paired
Jenna Nockels (Head of People)
- At Paired, our mission is rooted in championing relationships and that begins with the one we have with our team and community. Our app is built to serve all couples, regardless of culture, gender, sexual orientation, ethnicity, or background. To truly support this mission, we are committed to fostering an inclusive, respectful, and empowering environment for everyone who works with us.
- We believe that diversity strengthens not only our company culture, but also the quality and impact of the product we build. Our team of 40+ brings together a wide range of nationalities, experiences, and perspectives across geographic and cultural backgrounds, something we see as a core strength. We’re building a team that reflects the diverse world we serve because inclusive teams build better relationships, both within and beyond the workplace.
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