Customer Experience Operations Coordinator, BlueCat
CA$70-80k
Plus participation in a discretionary bonus plan
Intelligent network operations
Job no longer available
Intelligent network operations
501-1000 employees
Job no longer available
CA$70-80k
Plus participation in a discretionary bonus plan
501-1000 employees
Company mission
To help network teams accelerate businesses.
Role
Who you are
- 2+ years in Customer Success Operations, Enablement, CX, Program Management, or a similar operational role
- Strong understanding of CS processes, team structures, and tool ecosystems
- Excellent process-mapping and organizational skills; ability to bring clarity to undefined or evolving areas
- Experience rolling out new tools, systems, or operational workflows
- Strong communication skills with the ability to present process changes in a clear and actionable way
- Prior experience enabling customer-facing teams and aligning cross-functional stakeholders
- If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application!
What the job involves
- Partner with CS leadership to map current workflows, identify friction points, and recommend improvements that increase efficiency, enablement, and clarity
- Develop, document, and maintain standardized processes, playbooks, and operating procedures across CS roles
- Support the rollout and adoption of new systems, tools, and process changes, ensuring teams understand the “why,” “how,” and expected outcomes
- Monitor process effectiveness, gather feedback, and iterate to drive continuous improvement
- Own and optimize the onboarding process for all CS roles, ensuring new hires understand tools, workflows, expectations, and success criteria
- Coordinate learning pathways, role-specific ramp plans, and ongoing enablement in partnership with CS Leaders and L&D
- Facilitate the development of training, updates, and communication to ensure teams stay aligned on evolving tools and processes
- Maintain accurate onboarding materials, guides, and documentation that reflect current CS practices
- Drive initiatives mapped with end-to-end Employee Journey and focus on the improvements of detected pain points
- Support key CS-wide initiatives such as new tool launches, process redesigns, cross-team workflows, efficiency programs, and internal communications
- Coordinate CX-related initiatives, events, and other engagement activities that impact CS
- Assist with planning and facilitating CS offsites, all-hands, and collaboration sessions to improve alignment and team cohesion
- Act as a process connector between CS and teams such as Sales, Marketing, Product, Support, and Operations
- Ensure cross-functional workflows are clearly defined, documented, and consistently followed
- Help ensure that CS feedback and operational insights inform broader company programs and process decisions
Our take
DNS (Domain Name System) is the backbone of internet navigation, translating domain names into IP addresses to connect users with websites. However, many enterprises still rely on outdated DNS systems, which can severely hinder IT operations. BlueCat addresses these issues by providing advanced DDI (DNS, DHCP, and IP Address Management) solutions, offering businesses a faster, more efficient way to manage their network infrastructure.
BlueCat's solutions accelerate the adoption of cloud computing and automation, making it highly attractive to large-scale enterprises looking to streamline IT operations and reduce costs. By simplifying complex network management, BlueCat helps companies enhance efficiency and adapt to modern technological needs.
The company is making significant strides, with the recent announcement of new capabilities to help organizations modernize their network infrastructure. Alongside this, it also appointed a new Chief Product and Chief Technology Officer and partnered with Grupo Dice to transform DDI management across Mexico and Latin America These exciting developments signal a bright future for BlueCat as it continues to lead the way in network modernization.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$16.8m
SERIES B
Oct 2009
$11m
SERIES A
Total funding: $27.8m
Company HQ
Nortown, Toronto, ON
Leadership
Stephen Devito
(CEO)Stephen joined BlueCat in 2018, initially serving as the company's CFO before becoming CEO in 2020. Previously, he served as the CFO at Q4 and as an Executive VP & CFO at Marketwired.
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