Cyber Infrastructure Engineer, Darktrace

• We welcome applications from technical candidates with the strong ability to collaborate with internal and external stakeholders (including mentorship of other technical resources)
• A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role),
• Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model,
• Entry level understanding of network and cloud architecture design, configurations, principles, and best practices,
• Basic familiarity with OT network principles and practices based on the Purdue model,
• Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks
• Fluency in German, Spanish or any other European language is desired in this role but not essential

Desirable

• As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide our clients with industry-leading, AI-powered, cyber security protection
• This crucial, fast paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning
• You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture
• On the support side, you'll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment
• In this position you'll be maintaining and enhancing communication between all go-to-market teams including sales, customer success, and operations