Manager of Solutions Engineer, ServiceTitan
Pro Product
$155.4-166.3k
+ commission-eligible + equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$155.4-166.3k
+ commission-eligible + equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Ideal Pro Products Solutions Engineering (SE) Manager candidate must be a hungry self-starter with a proven track record in SaaS Sales and knowledge of technology
- Must be able to explain complex information and concepts in simple to understand and practical business context
- The candidate will be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Must possess strong teaching and leadership skills to maximize the performance of his/her team
- Must possess strong presentation skills and be able to communicate professionally verbally as well as in written communication
- 2-4 Years in Solutions Engineer Role at a SaaS company
- 1-2 Years in a Management Role preferred
- Proven track record of success at previous companies
- Experience and familiarity of our products and line of business a plus
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- Support sales efforts in client-facing meetings and calls by leading custom product demonstrations based on a solid understanding of customer business processes and workflows
- Manage, train, and coach a team of Solutions Engineers, including Enterprise level SEs
- In collaboration with Solutions Engineering leaders, implement new processes with SEs
- Measure and hold accountable SE team to performance standards
- Identify and institute processes to reduce onboarding rejection rate and improve sales close rate
- Review demos, provide feedback and enforce demo quality standards for SEs
- Report to Sr. Management on operational and financial KPIs
- Conduct weekly 1:1s with each SE
- Collaborate cross-functionally with Pro Sales and Enterprise teams to quickly address challenges
- Marry technical expertise, product knowledge, and industry knowledge with Sales Acumen in order to help close business and thoroughly educate customers on the product
- Offer creative solutions to complex workflows against specific business requirements
- Intimately learn the industry and use cases for ServiceTitan for a Residential, Commercial, and Construction Businesses
- Maintain a general understanding of the competitive landscape and be able to articulate and demonstrate why ServiceTitan's product is the best-in-class solution for the service industry
- Responsible for understanding Product Roadmap and be able to speak eloquently to upcoming releases and implications for business owner
- Able to convey customer requirements to Product Management teams and relay information to Sales Team
- Able to respond to functional and technical elements of RFIs/RFPs
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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