Strategy & Operations Associate, Headway
$70-103k
+ Equity Compensation
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$70-103k
+ Equity Compensation
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- 2-5+ years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus
- You are a self-starter. Master disambiguator/simplifier and constantly pushing toward clarity and execution
- You are highly data-driven. Can drive complex analyses and translate into key actionable insights, projects and OKRs
- You are a collaborator. Proactively partners across teams while holding teams accountable for business results
- You are a systems thinker. Inclined to solve problems with product and automation
- You are a team builder. You are passionate about growing and developing a team
What the job involves
- As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate
- We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation
- In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients
- In this role, you will have the unique opportunity to create structure out of chaos, to architect, test, and operationalize solutions through building data workflows and processes that will deliver real-world impact from day one to hundreds of thousands of patients and Providers around the country
- As part of scaling the solutions you design, you will also operate as a thought partner to product and data teams at Headway, in a bid to drive the future-first nature of the solutions you deliver
- This is a unique opportunity to get hands on in a data-first environment, and to own outcomes core to the growth of our business
- Design and build foundations for a variety of 0-1 initiatives within the Operations function, such as piloting new products, processes, and programs
- Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
- Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs
- Collaborate closely with cross-functional stakeholders across the company to achieve shared goals
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company benefits
- Work from home opportunities
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(CEO)Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.
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