Customer Success Manager, Pentera
DACH
More information about location
Automated security validation
Be an early applicant
Automated security validation
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- English: high level, German- Native
- 4+ years of proven experience as a Customer Success Manager as part of a global organization, managing global accounts - a Must
- Experience in a Cyber Security company, preferably a startup a Must
- Experience in Renewals and relationship management- a Must
- Based in Germany -a Must
- BA/BSC preferred
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Strong technical, analytical and problem-solving skills
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to details
- Good interpersonal skills, people person
- Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
What the job involves
- We are looking to hire an experienced Customer Success Manager based in Germany who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers for the DACH region
- The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios
- Passionate about delivering a great customer experience and well-versed in handling complex customer needs
- A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space
- Operate as the lead point of contact for all matters specific to your accounts
- Representing the company at customer accounts and voicing customers’ needs internally, ensuring customer expectations are met
- Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly on-site) with customers
- Forecast and track key account metrics
- Seek growth and sales opportunities within the portfolio of accounts
- Take ownership of commercial activities with all assigned accounts
- Develop a technical understanding of Pentera's product
- Maintain close collaboration with our Sales team and Technical roles, facilitating opportunities while keeping our clients highly engaged
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Manage ad-hoc queries from customer accounts
- Maintain all information about customer activity within the CRM platform
- Travel frequently to meetings with targeted customer accounts in the DACH region
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.
The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. Since then, it has been recognised twice on the Deloitte Technology Fast 500 and continues to forge lucrative partnerships that hint at a strong future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$60m
SERIES D
Jan 2022
$150m
SERIES C
Total funding: $249.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company HQ
Burlington, MA
Leadership
Amitai Ratzon
(CEO)Previously VP of Global Sales at Callvu, VP of Sales at Earnix and Sales Director for Northern Europe at SuperDerivatives.
Arik Liberson
(Co-Founder & CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
Arik Faingold
(Co-Founder)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
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