Senior Product Designer , Front
$187-220k
+ equity
More information about location
3 days a week in office
Shared customer communication hub
Open for applications
Shared customer communication hub
201-500 employees
Open for applications
$187-220k
+ equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 7+ years designing and shipping complex products across web and mobile; experience with enterprise, operations-critical, or workflow-heavy software is a strong plus
- A portfolio that demonstrates senior-level ownership: tackling ambiguous problems, driving strategy and alignment, and delivering outcomes. Prototypes required
- Strong product thinking and the ability to connect design decisions to measurable customer and business impact
- Experience designing AI-powered experiences, including setting appropriate expectations, designing for trust and control, and iterating based on real usage. This work should be represented in your portfolio
- Comfort using AI tools in your design practice to accelerate exploration, iteration, and collaboration, while maintaining a high bar for quality and coherence
- Demonstrated ability to plan and conduct independent research, including recruiting, interviewing, synthesis, and influencing product direction with insights
- Experience contributing to and evolving design systems with scalable structure, clear patterns, and usable documentation
- Strong cross-functional collaboration skills: you communicate clearly, bring others along, and work with low ego while holding a high bar for the work
What the job involves
- We are looking for a Senior Product Designer to join the Core Product Experience team at a genuine inflection point
- This role will own and lead design for Front’s core inbox experience, raise the bar for quality and craft as the product scales, and shape decisions that affect every team and customer who relies on Front every day
- Lead end-to-end design for Front’s core inbox and app experience, from identifying the right problems to shipping high-quality solutions
- Own a product area and set direction, defining experience principles and a cohesive vision that other teams can build on
- Drive discovery and research by planning and running customer interviews, usability sessions, and concept tests, and translating insights into clear product strategy and design decisions
- Partner deeply with Product and Engineering to define scope, requirements, and success metrics, and to ship solutions that hold up under real-world operational complexity
- Design systems-level interactions and workflows that balance power and usability for high-frequency, high-stakes customer support work
- Design across web, desktop, and mobile, ensuring the experience is consistent while meeting users where they work
- Use prototyping as a core tool to explore, align, and de-risk solutions, from early concepts through high-fidelity interaction models
- Advocate for craft and clarity in tradeoffs around timeline, technical constraints, and user impact, and make principled decisions when information is incomplete
- Influence and scale design quality by strengthening patterns, contributing to the design system, and creating clear, reusable documentation
- Raise the team’s bar through feedback, critique, and mentorship, helping build a culture where strong craft and thoughtful collaboration are the default
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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