Sales Manager, Aircall
$100-230k
OTE
$100-115k
BASE
+ Equity
4+ days a week in office
AI-powered communications platform
Be an early applicant
AI-powered communications platform
501-1000 employees
Be an early applicant
$100-230k
OTE
$100-115k
BASE
+ Equity
4+ days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- This role is designed for a leader who is comfortable getting into the weeds, thrives in complexity, and brings both strategic thinking and operational rigor
- 4+ years of B2B sales experience, ideally with at least 2 years managing Account Executives as a Team Lead or People Manager (highly preferred but not a requirement)
- Proven ability to hit quota through teams in fast-moving environments
- Experience selling transformational or behavior-change solutions such as AI, SaaS, or workflow platforms
- Strong deal coaching and pipeline management skills
- Comfort getting deeply involved in deals when it matters
- Ability to multi-thread complex customer organizations and drive alignmentInnovative mindset and ability to adapt quickly to change
- Willingness to be in the office 4+ days per week and help build a strong local sales culture
What the job involves
- Aircall is looking for a hands-on, innovative Sales Manager to lead a team of Account Executives in New York City as we transform our customer base from legacy business phone systems to AI-powered customer communication
- You will lead your team through the adoption of AI-powered agent coaching tools and our agentic AI Voice Agent, helping SMB and Mid-Market customers achieve measurable business outcomes
- The mandate is clear. You are here to hit quota, raise the bar on talent, and hold the team accountable to challenging targets while moving quickly to adapt to the evolving needs of customers as we accelerate AI adoption
- Own team quota attainment, forecast accuracy, and overall pipeline health
- Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans
- Maintain a strong in-office presence to drive pace, urgency, and accountability
- Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations
- Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience
- Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption
- Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve
- Hire, develop, and retain high-performing sales talent
- Set clear standards for preparation, curiosity, execution, and follow-through
- Deliver direct coaching and make decisive performance calls when needed
- Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection
- Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders
- Push for clarity on decision criteria, buying process, and next steps in every opportunity
- Hold the team accountable to accuracy, rigor, and speed
- Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation
- Challenge legacy ways of working and raise expectations for what great looks like
- Partner closely with Enablement, Marketing, Product, and Customer Success to improve outcomes
- Foster ownership, urgency, learning, and resilience
- Serve as a culture carrier for the NYC office and broader sales organization
- Balance high expectations with trust, transparency, and investment in people
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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