Customer Success Director, DoubleVerify
Rockerbox
$86-163k
Plus equity
3 days a week in office
Software platform for digital media measurement and analytics
Be an early applicant
Software platform for digital media measurement and analytics
1001+ employees
Be an early applicant
$86-163k
Plus equity
3 days a week in office
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- This role requires strong ownership, comfort navigating ambiguity, and the ability to balance long term strategy with urgent customer needs
- 6+ years in Customer Success, Consulting, or Strategic Account Management with enterprise level scope
- Proven experience managing large, complex accounts with measurable business outcomes
- Strong data literacy and experience with marketing analytics and media performance optimization a plus
- Ability to translate technical concepts into clear, compelling narratives for marketing and executive audiences
- Collaborative communicator who builds strong relationships across varied stakeholders
- Demonstrated ability to operate with high autonomy, make decisions in ambiguity, and drive outcomes without heavy oversight
- Experience leading executive conversations and aligning multiple teams around shared goals
- Comfort balancing long term strategic planning with urgent, high visibility customer needs
- If you think you have what it takes but you’re not sure that you check every box, apply anyway!
What the job involves
- As a Customer Success Director - Rockerbox, you will be the primary strategic partner for a portfolio of high value enterprise customers
- This is a high impact individual contributor role in a fast evolving environment, focused on delivering measurable outcomes, ensuring adoption of our unified measurement platform, and driving revenue retention and expansion within your accounts
- You will work cross functionally with Product, Engineering, Sales, and Support to ensure our customers achieve maximum value from Rockerbox from onboarding through long term partnership
- Serve as the trusted advisor and day to day lead for a portfolio of ICP >$100K ACV enterprise customers
- Develop strategic customer success plans that align Rockerbox capabilities with customer objectives and maturity
- Drive adoption of platform features including MTA, testing, MMM, and data warehousing
- Deliver proactive guidance and frameworks to help customers leverage Rockerbox for decisioning
- Own revenue outcomes across your book of business in coordination with the Client Partner team
- Identify and close expansion opportunities in partnership with Client Partner team
- Mitigate churn risk through early detection, structured action plans, and executive engagement
- Partner with Implementation to ensure accurate and timely onboarding
- Establish clear success criteria and ensure customers achieve measurable business value milestones
- Navigate shifting priorities and evolving customer needs while maintaining forward momentum
- Lead recurring customer calls that highlight impact, risk, and future opportunities
- Collaborate closely with Product to represent customer needs and influence product direction
- Take ownership of complex customer escalations, coordinating cross functional teams to drive resolution while maintaining executive trust
- Create customer facing materials and internal enablement that elevate the discipline of Customer Success at Rockerbox
- Identify systemic friction and proactively improve internal workflows, playbooks, and cross functional alignment
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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