Design Manager, Patreon
Payments
$249.6-374.4k
+ Equity
Monday and Wednesday in office
2+ days a week in office
Funding platform for creatives
Open for applications
Funding platform for creatives
1001+ employees
Open for applications
$249.6-374.4k
+ Equity
Monday and Wednesday in office
2+ days a week in office
1001+ employees
Company mission
To put creators in control of their work and their futures by strengthening the bond between them and their communities.
Role
Who you are
- 7+ years of product design experience, including at least 1 year of managing designers or leading them informally with strong mentorship responsibilities
- Proven track record shipping high‑impact, end‑to‑end product work in complex domains (ideally payments, fintech, or other mission‑critical systems)
- Comfortable in a “player‑coach” setup, balancing people management with hands‑on IC work
- Deep commitment to interaction and visual craft, especially in flows where clarity, trust, and correctness are critical
- Ability to simplify complex systems into clear, understandable experiences
- Experience working with or contributing to design systems to deliver scalable, consistent solutions
- Strong product intuition; able to define problems, form hypotheses, and use qualitative and quantitative signals to guide decisions
- Experience connecting design work to measurable outcomes (such as reduced support tickets, improved checkout conversion, or higher payout satisfaction)
- Skilled at building healthy, trusting relationships across Design, Product, Engineering, and business partners
- Clear, empathetic communicator who can tailor level of detail and story to different audiences, from ICs to execs
- Genuine interest in helping creators run sustainable businesses and in making payments, payouts, and taxes radically simpler for them
- If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you
What the job involves
- The Payments team makes it easy for creators to get paid, fans to pay, and everyone to trust that money is flowing reliably, transparently, and on time
- The team owns core experiences across fan checkout and billing, creator payouts, tax and compliance surfaces, and the foundational payments platform that powers reliability, performance, and scale
- As Design Manager, Payments, you’ll work as a hybrid IC/manager overseeing a small product design team working across Payments Platform and Payments Core Experience
- You’ll partner closely with PM, Eng, and Data to define the roadmap and deliver high‑quality, reliable payments experiences for creators and fans
- Manage, coach, and support a small team of product designers working across Payments Platform and Payments Core Experience
- Set a high bar for UX and visual craft across payments flows and tools, and give clear, actionable feedback on work in progress
- Plan projects and determine how to delegate amongst your team
- Be hands on, owning end‑to‑end design for key projects, from problem framing and flows through interaction design, prototypes, and high‑fidelity visuals
- Partner with Product and Engineering leads to define Payments north stars, success metrics, and roadmap sequencing for H1/H2
- Use research, product data, and support signals to inform priorities and iterate on designs
- Ensure the core journeys your teams own feel clear, trustworthy, and modern across web and mobile
- Collaborate with other design leaders so payments and tax experiences feel cohesive across Insights, Creator Success, and other surfaces product areas
- Contribute to and leverage design systems and shared patterns to deliver scalable, consistent payments solutions
- Build strong cross‑functional alignment by clearly communicating design decisions, trade‑offs, and recommendations to working teams and leadership
- Help the broader company understand the “why” behind the Payments roadmap and the creator and fan problems we’re solving
- Get out ahead of the near-term roadmap and discover future opportunities through product vision initiatives that you propose and manage
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(Co-Founder & CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(Co-Founder, CTO & President)Worked in Analytics and Engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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