Customer Success Manager, Imandra

• A passion to improve how things work and the drive to execute the change
• An eagerness to inform and educate
• A belief that the strength of a team is greater than the sum of its individual parts
• Confidence in working with stakeholders and clients across technical and commercial disciplines
• 5+ years experience
• Technical background with a working knowledge and experience of software development, deployment and working closely with customers and our partners. Previous coding experience is a big plus, given the nature of our products
• Expertise in financial markets technology, particularly trading platforms and protocols including FIX as a minimum
• Excellent verbal and written communication skills
• Strong strategic planning, project management, and execution skills
• The ability to problem-solve and overcome soft and hard challenges
• STEM degree from a reputable institution

Desirable

• Imandra is seeking a Product Delivery Specialist who wants to take a central role at a leading-edge AI startup
• Imandra’s Automated Reasoning technology is changing the way things work in critical algorithm-heavy industries such as financial markets, and we require an individual who can understand our deeply technical products and help drive their success
• As a commercially minded candidate, you’ll be front and center of our customer-facing activities, working with Senior Management and Technical Teams to deliver groundbreaking features our customers trust and love
• Develop a technical understanding of Automated Reasoning and our products
• As a customer-facing product delivery expert, you will build a strong, collaborative relationship with our clients and partners. We believe that first impressions count and the initial “wow” factor will deepen the relationship and pave the way for organic growth
• Take the lead role in the customer deployment of our products, ensuring timely project delivery and completion
• Centrally coordinate and prioritise product delivery by working with internal stakeholders, partners and clients
• Define clear deliverables, roles and responsibilities for team members and ensure that those deliverables are understood
• Run end-to-end project management for large-scale deliveries. This includes pre-sales planning and budgeting
• Provide comprehensive project documentation with detailed records of the project's progress
• Identifying improvement opportunities both for Imandra and our clients

• Medical, Dental, and Vision insurance
• 401K Plan
• Stock Option Plan

Total funding: $19.4m

Imandra is an AI startup developing a cloud-native automated reasoning engine for the analysis of algorithms and data. The company is relied upon by top investment banks for the design, testing and governance of highly regulated trading systems.