Customer Success Manager, Imandra

• A passion to improve how things work and the drive to execute the change
• An eagerness to inform and educate
• A belief that the strength of a team is greater than the sum of its individual parts
• Confidence in working with stakeholders and clients across technical and commercial disciplines
• 5+ years experience
• Technical background with a working knowledge and experience of software development, deployment and working closely with customers and our partners. Previous coding experience is a big plus, given the nature of our products
• Expertise in financial markets technology, particularly trading platforms and protocols including FIX as a minimum
• Excellent verbal and written communication skills
• Strong strategic planning, project management, and execution skills
• The ability to problem-solve and overcome soft and hard challenges
• STEM degree from a reputable institution

Desirable

• Imandra is seeking a Product Delivery Specialist who wants to take a central role at a leading-edge AI startup
• Imandra’s Automated Reasoning technology is changing the way things work in critical algorithm-heavy industries such as financial markets, and we require an individual who can understand our deeply technical products and help drive their success
• As a commercially minded candidate, you’ll be front and center of our customer-facing activities, working with Senior Management and Technical Teams to deliver groundbreaking features our customers trust and love
• Develop a technical understanding of Automated Reasoning and our products
• As a customer-facing product delivery expert, you will build a strong, collaborative relationship with our clients and partners. We believe that first impressions count and the initial “wow” factor will deepen the relationship and pave the way for organic growth
• Take the lead role in the customer deployment of our products, ensuring timely project delivery and completion
• Centrally coordinate and prioritise product delivery by working with internal stakeholders, partners and clients
• Define clear deliverables, roles and responsibilities for team members and ensure that those deliverables are understood
• Run end-to-end project management for large-scale deliveries. This includes pre-sales planning and budgeting
• Provide comprehensive project documentation with detailed records of the project's progress
• Identifying improvement opportunities both for Imandra and our clients