Principal Implementation Manager, Demandbase
$176-220k
Office located in 2nd Street, San Francisco
Go-To-Market engagement & marketing software
Job no longer available
Go-To-Market engagement & marketing software
501-1000 employees
Job no longer available
$176-220k
Office located in 2nd Street, San Francisco
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- Bachelor’s or foreign equivalent in Business Administration, Engineering Degree with Management Experience, or related field (e.g. Chemical Engineering)
- 5 years of progressive experience in job offered or related occupation
- Must have at least 1 year of prior work experience in each of the following:
- Managing the entire project life cycle: project kickoffs, requirement elicitation and stakeholder communication
- Leading technical delivery of application integration projects to generate process improvements
- Designed an automated migration framework and established a process to standardize migration and upgrade
- Developed a strategy for implementation adhering to client’s in house design framework and standards
What the job involves
- Serve as a leader on the implementation team through support programs, initiatives, and OKRs
- Partner with the Product and Engineering organization for feature planning, feedback, rollout support, and issue resolution
- Oversee the SME program on the Implementation Team, ensuring they are maintaining a scalable structure
- Assist CX teammates with complex customer issues and escalation where necessary
- Provide presales support with prospect calls, RFP responses, scoping, and architectural and project planning
- Work to ensure client requirements are in line with the technical capabilities of Demandbase solutions and identify supportable customization needs
- Work cross-functionally to help lead the planning, execution, and adoption of process improvements and initiatives, including the creation of documentation where necessary
- Develop deep functional expertise with Demandbase solutions and act as an early adopter of new functionality, helping to lead the broader educational and rollout efforts to internal teams
- Support the organization in continuously optimizing the customer experience and pursuing successful interactions from onboarding through renewal
- Assist in the onboarding of new team members and provide direct mentorship to junior resources
Application process
- Instructions: Include job code 91932 in reply
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company values
- We win together - At Demandbase, we go beyond collaborative. We have each other’s backs. We celebrate our victories and support each other during difficult times
- We make our customers successful - We believe that customer success is the responsibility of the whole company. Each one of us plays a role. Our energy is focused on customer satisfaction and success
- We are real - We are authentic and approachable. We are transparent in our communication — both the good and the bad. We don’t shy away from tough decisions
- We do what we say we will do - What we do, we do well. We are accountable for our actions. We make commitments, and then live up to them
- We innovate with intention - Innovation happens across the company. We try new things. We take risks. We measure everything and double down on the things that work, and learn from the things that don’t
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Chris Golec
(Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO, not founder)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
Salary benchmarks
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Diversity, Equity & Inclusion at Demandbase
- Our employee resource groups (ERGs) provide spaces for community and connection, real talk, and education. With the support of Demandbase leadership, ERGs amplify the voices of members throughout our company and help us navigate the road to becoming a diverse, equitable, and inclusive culture. Groups include Black Impact Group, Hispanic/Latinx Group, Women’s Group, Neurodiversity Group & LGBTQ+ Group.
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