Account Manager, iwoca

• Proven customer relationship management experience
• Consultative sales skills that enable you to understand customer needs and match the right product or service to them
• Experience explaining complex products and services to customers
• A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance
• Brilliant communication skills with an excellent telephone manner and a passion for delighting customers
• A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates

• Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention
• Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers
• Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations
• Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca
• Adhere to our Compliance framework ensuring all customers are treated fairly
• Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers
• Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca

• Flexible working
• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years
• Instant access to emotional and mental health support with our partner, Spill
• Pension and share options
• Generous parental leave and a nursery tax benefit scheme to help you save money
• Two company retreats a year, we’ve been to France, Italy, Spain and further afield
• A learning and development budget
• Company-wide talks with internal and external speakers
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc
• Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents
• Paid volunteering day to support your chosen charity
• Cycle-to-work scheme and electric car scheme
• See iwoca benefits & policies for detail and some additional benefits: https://coda.io/@iwocauk/iwoca-benefits-policies-uk

Total funding: $95.5m

UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.