Senior Business Operations Associate, Valon Mortgage
$119-161k
Plus equity
Transforming $25B+ mortgage servicing market with software
Open for applications
Transforming $25B+ mortgage servicing market with software
201-500 employees
Open for applications
$119-161k
Plus equity
201-500 employees
Company mission
To champion homeowners on their financial journey, as the partner they trust with their home and future.
Role
Who you are
- 2+ years experience working in program or project management, product operations, consulting, or business operations role, ideally in a fast-paced startup environment
- Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes
- Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
- Strong verbal and written communication skills, with experience in effective stakeholder management
- Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
- Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
- Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
- Strong ability to reason with and draw insights from data
- Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus
- Experience in the financial or financial technology sector, particularly the mortgage origination, mortgage servicing, or in the real estate industry, is a plus
What the job involves
- We’re looking for a driven and detail-oriented individual to serve as the dedicated BizOps partner for our Payments team, which sits at the heart of our core servicing business, and help it scale from 1 to 100
- The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks
- They must have a history of taking the initiative to see projects through to completion and be able to independently drive operational excellence for our business
- Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
- Research business requirements for new processes and translate them into mature standard operating procedures
- Develop resources for new products, processes, and features (project plans, standard operating procedures, FAQs, etc.) and train Servicing Operations teams in partnership with the Operations Enablement team
- Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization to fit their needs
- Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
- Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
- Manage operations incidents or loan-level escalations and serve as a stop gap support system for Servicing Operations as needed
- Learn new concepts and technologies quickly and apply them to complex challenges
- Cultivate a deep understanding of the mortgage servicing industry
Our take
Valon is attempting to bring smoother, clearer customer service to the often unsophisticated industry of mortgage services. Its cloud-native mobile platform allows borrowers to make payments and manage escrow accounts while avoiding time-consuming call centers, inaccurate information and poorly designed websites. In turn, lenders can use the platform to request API feeds to gather information on customer performance.
The company is aiming to disrupt and bring down the costs in a market that it sees as heavily monopolized, and which is largely devoid of customer-oriented innovation. Currently, mortgage servicing giant Black Knight controls over half of all residential loans in the US, the result of which has seen a 250% increase in servicing costs in the last decade.
Valon's growth so far has been remarkable. The company went from zero contracts in 2019 to $10 billion in mortgages in 2020. Its remarkable growth attracted over $70 million in funding in 2021. On top of this boost, it has further diversified its capabilities to include servicing government-sponsored home loans from the Federal National Mortgage Association.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$69.8m
LATE VC
Aug 2022
$61.5m
LATE VC
Total funding: $248.8m
Company benefits
- Fully Covered Healthcare Premiums on Zero Deductible Medical/Dental/Vision Insurance Plans
- Flexible Sick Days
- Equity Packages
- Generous Vacation Policy + Multiple Company Holidays
- Provided Laptop, Custom Acessories, and Ergonomic Equipment
- Commuter Benefits
- Paid Parental Leave
- Unlimited Snacks and Drinks
Company values
- Do what’s best for Valon - We always do what’s best for the business. We prioritize Valon’s long-term success over personal or departmental interests. Every decision should keep in mind what’s globally optimal for Valon.
- Deliver impact - We do the hard thing to get the job done—specifically, to get the job done right. Valon values high ownership, end-to-end accountability, and delivering concrete outcomes.
- Communicate with candor - Valon values intellectual honesty and direct communication for both individual growth and the best possible outcomes. We stay humble and open-minded.
- Act with urgency - We operate with a strong bias for action to make fast progress consistently. This compounds, and we win by moving mountains over long time periods.
- Reason from first principles - We believe in thinking deeply and precisely. We empower our team with deep business context so they can build their reasoning from the ground up rather than being bound by convention or what everyone else does.
- Focus on what matters most - We constantly assess and re-orient ourselves to do the work that matters most for the business. We are always laser-focused on pushing the business forward.
Company HQ
Union Square, New York, NY
Articles
Leadership
Andrew Wang
(CEO)Studied Computer Science at Harvard. Interned as a Software Engineer at The White House, and Google. Was an Analyst at Goldman Sachs. Spent 4 years as a Principal to Soros Fund Management.
Linda Du
(COO)Studied Computer Science and Statistics at Harvard. Worked at Samlyn Capital and Two Sigma prior to joining Valon.
Jake Mintz
(CPO)Studied Electrical Engineering at Santa Clara University. Co-founded Bump Technologies which was acquired by Google.
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