Operations Support & Strategy Manager, WelbeHealth
$109.2-144.2k
+ Bonus
At-home healthcare for the elderly
Be an early applicant
At-home healthcare for the elderly
501-1000 employees
Be an early applicant
$109.2-144.2k
+ Bonus
501-1000 employees
Company mission
To help seniors thrive and live longer with greater connection, vitality, and meaning.
Role
Who you are
- Must be currently located and residing in the state of California (Southern California preferred)
- Must be comfortable with 20-25% of travel based on projects and business needs
- Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
- Bachelor’s degree
- Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
- Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
- Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
- Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
- Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
- Microsoft Office competency
- Experience with Electronic Medical Records platforms
- Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills
- If you are passionate about improving healthcare operations and making a meaningful impact on the lives of vulnerable seniors, we’d love to hear from you
- In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment
What the job involves
- We are seeking an Operations Support & Strategy Manager who thrives in solving complex operational challenges, driving cross-functional initiatives, and building scalable processes that enhance care delivery
- The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support
- The Operations Support & Strategy Manager is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively
- This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard-wired processes that facilitate operational excellence
- Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery
- Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams
- Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
- Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
- Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
- Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
- Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
- Utilize complex data to inform recommendations
Our take
Healthcare and insurance can be tricky to navigate, especially for the eldest and most vulnerable. That's what WelbeHealth aims to change with its healthcare management program for seniors.
It markets its program as ‘PACE’ - that’s Program of All-inclusive Care for the Elderly - which means that once a patient signs up, WelbeHealth coordinates and pays for all their healthcare, taking pressure off the patient and caregivers. It’s covered under Medicare and Medi-Cal and puts a strong focus on coordinating support to help patients stay at home and remain an active part of their community.
There’s a wide market for healthcare management, particularly healthcare for seniors. WelbeHealth’s offer has raised impressive funds and seen solid growth and community impact. In 2023, it bolstered its growth with new hires in key leadership positions, indicating its attractiveness for medical science and technology leaders.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$30m
SERIES C
Jun 2018
$15m
SERIES B
Total funding: $61.2m
Company benefits
- TIME TO RECHARGE: We believe in healthy and refreshed employees. That’s why full-time employees get 17 days of paid time off in year one, 12 company holidays and 5 sick days
- EQUITY PARTICIPATION RIGHTS FOR ALL: Our success is a reflection of our employees. That’s why we’ve implemented a best practice from leading companies: Equity Grants for all employees
- COMPREHENSIVE BENEFITS: We’ve got you covered! Health, dental, vision and life insurance coverage. Paid parental leave. 401k matching program. Continuing Medical Education opportunities
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Adam Groff
(Co-Founder)Co-founded Calibrater Health, GoHealth Urgent Care and Better Life Partners, and work at Dartmouth Hitchcock Medical Centre.
Si France
(Co-Founder & CEO)Former Engagement Manager at McKinsey, and co-founder & CEO of GoHealth Urgent Care.
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