Campaign Marketing Manager, Ultimate
$100-150k
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$100-150k
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- The perfect candidate is an excellent communicator, collaborator, and skilled at orchestrating multichannel campaigns. They possess the unique ability to think strategically while also being proficient in operational execution
- 5+ years experience in demand generation, B2B marketing, or a related field, preferably in the technology or SaaS industry
- Proven capability in creating and implementing successful demand generation campaigns
- Strong analytical skills and experience with data-driven marketing
- Excellent project management skills with the ability to handle multiple projects simultaneously with a strong attention to detail
- Proficiency with tools and platforms like Marketo, Salesforce, 6Sense, Tableau
- Exceptional communication and collaboration skills
- Ability to create concise presentations
- Strategic problem solver with a growth mindset
- Ability to thrive in a fast-paced, dynamic, constantly evolving environment
What the job involves
- This role is pivotal in driving demand generation efforts that align with strategic goals and drive business impact for North America (AMER)
- Work jointly with AMER Campaign Specialists and Associates to develop and implement integrated campaigns across a variety of online and offline channels to acquire net new ICP contacts, drive engagement and convert new logos within key industries, market segments or account lists
- Use technology platforms and leverage data to define high-intent audiences and target them effectively
- Work with content teams to produce compelling content and messaging that aligns with target ICPs and buying stages within the buyer's journey
- Collaborate closely with our Global Campaign and Corporate Events teams to implement demand generation programs that amplify anchor campaign content and Tier 1 events (Relate, and AI Summit) in the AMER region
- Work with xDR teams to develop effective strategies for lead follow-up, e-gift & direct mail tactics, and sales prospecting programs like our Monthly Prospecting Weeks to drive more S1 & S2 opportunities
- Collaborate with campaign associates to create a culture of ongoing monitoring to track lead flow and analyze campaign performance metrics against targets. Use insights to prepare and present detailed reports with recommendations to refine and improve demand generation strategies
- Routinely share campaign insights to AMER regional marketing and account teams and make recommendations on how to take action with suggested engagement and conversion strategies
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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