Regional Operations Manager, Stuart
More information about location
3 days a week in office (King's Cross, London)
Last mile delivery service
Open for applications
Last mile delivery service
1001+ employees
Open for applications
More information about location
3 days a week in office (King's Cross, London)
1001+ employees
Company mission
To connect businesses, customers and couriers to revolutionise the way goods are transported in cities.
Role
Who you are
- We’re looking for a Regional Manager based in our London office to join the UK Operations team
- This role requires strong analytical and communication skills, the ability to manage multiple priorities in a fast-paced environment, and confidence in presenting insights and recommendations to senior stakeholders
- Excellent presentation and communication skills, able to engage and influence stakeholders at all levels
- A strategic mindset with the ability to balance immediate priorities and long-term improvements
- Independent, proactive, and comfortable making decisions with minimal supervision
- Curious, forward-thinking, and not afraid to challenge the status quo to drive impact
What the job involves
- At Stuart, our Operations team ensures world-class delivery experiences across every city we serve. We’re the driving force behind smooth, efficient, and reliable performance, balancing exceptional client service with smart, sustainable growth
- Working closely with our commercial, data, and product teams, we use insights to make impactful decisions every day. We’re passionate about improvement, always seeking better ways to operate, smarter tools to use, and innovative ideas to bring to life
- From launching new clients to setting daily and weekly incentives that keep our delivery network running seamlessly, Operations plays a central role in shaping Stuart’s success story
- As a Regional Operations Manager, you’ll lead this mission, driving operational excellence, supporting teams across multiple cities, and turning strategy into action to deliver exceptional results for our clients and couriers alike
- Reporting to the UK Regional Manager Lead, you will play a key role in driving operational excellence across multiple cities, combining data-driven analysis, project management, and strategic execution to deliver world-class service for our clients
- You will act as a central operator and thought partner across teams, pinpointing improvement opportunities, designing scalable solutions, and ensuring meticulous delivery
- Lead the daily operations for our on-demand clients across a portfolio of cities, ensuring service quality and client satisfaction
- Own operational and financial performance, making data-led decisions to align supply and demand efficiently
- Use SQL, spreadsheets, and BI tools (e.g. Superset, Power BI, or similar) to extract insights, identify trends, and drive actionable improvements
- Plan, scope, and execute medium-to high-complexity projects, ensuring timely delivery, clear communication, and measurable business impact
- Collaborate cross-functionally with Analytics, Commercial, and Quality teams to optimise courier availability, onboarding, and delivery experience
- Partner with the Commercial team to support and manage new store rollouts and client launches, from scoping through to execution
- Create and present impactful decks and reports to communicate findings, align stakeholders, and influence operational strategy
- Mentor and support junior team members, fostering a culture of learning, ownership, and continuous improvement
- Proactively identify process gaps, advocate for scalable, strategic solutions, and contribute to the mid-to long-term operational roadmap
Salary benchmarks
Our take
Founded in 2015, Stuart Delivery is one of many companies operating in Europe’s competitive rapid delivery and logistics market. However, where startups such as Getir aim to deliver groceries within 15 minutes, Stuart connects businesses with its fleet of independent couriers to deliver a range of cargo.
It empowers thousands of companies across Europe by providing same-day delivery, next-day delivery and returns solutions. It works across verticals with retailers, grocery stores, restaurants and e-commerce merchants to enable smarter transportation models. Couriers on the platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food. The company operates in more than 120 cities across 6 countries.
The company is focusing on establishing relationships with charging infrastructure providers and financial partners to incentivise and support couriers’ transition to electric vehicles. It continues to expand its market presence by partnering with leading brands such as Tesco and Co-op and has recently added several major UK cities to its Hub to Home service, allowing same-day delivery across much of England.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2015
$25.4m
SERIES A
Feb 2015
$1.8m
SEED
Total funding: $27.1m
Company benefits
- Work-life balance - hybrid working model and flexible hours 🏡
- 2 volunteer days per year to have a positive impact on our communities and the environment
- Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞
- Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
- Ticket Restaurant 🥗
- Private healthcare 🧑⚕️
- £200 per month for food (groceries / restaurants / food apps etc) 🥗
- Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
- Stuart is putting Mental Health Awareness first! Wellness Allowance (£40 monthly) to use in any gym or sport class 🧘
- Cycle to work scheme 🚲
- Private healthcare 🧑⚕️
- Pension taken care of through a partnership with Hargreaves Lansdown
Company HQ
Épinettes, Paris, France
Leadership
Cornelia Raportaru
(CEO)Over 20 years of experience managing teams and multi-million-pound budgets across tech scale-ups, Telco, and FMCG.
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