IT Technician, Skydio
$75-105k
+ Equity (stock options)
More information about location
5 days a week in office (San Mateo, CA - Hayward, CA)
Drone manufacturer
Open for applications
Drone manufacturer
501-1000 employees
Open for applications
$75-105k
+ Equity (stock options)
More information about location
5 days a week in office (San Mateo, CA - Hayward, CA)
501-1000 employees
Company mission
To make the world more productive, creative, and safe with autonomous flight.
Role
Who you are
- This role is perfect for someone who enjoys problem solving, working directly with people, and growing their technical skills across mac, windows, and linux systems
- You genuinely enjoy helping people and know how to stay calm and friendly, even under pressure - you’ll often be the face of IT, so professionalism and positive attitude are a must
- Strong interpersonal and communication skills, you’re approachable, patient, and know how to explain technical issues in a way that makes sense to non-technical people
- Experienced in macOS, Windows OS, and Linux (must)
- Google Workspace Enterprise Administration experience is strongly preferred
- Knowledge and experience with industry standard automation/configuration management tools, open source technologies, and cloud services (AWS, Docker, Ansible, Terraform, etc.)
- Strong attention to detail and ownership of AV systems, including daily conference room sweeps
- Knowledge of best practices and IT operations for always-up, always-available services
- Experience as a Linux/Unix administrator is preferred
- Okta/Universal Directory/SSO/MFA experience preferred
- CompTIA A+, Google IT Support certification, or experience with Freshservice
What the job involves
- We’re looking for an enthusiastic and technically capable entry level IT Technician to help support the wide range of technology requirements associated with developing and deploying state-of-the-art autonomous systems in a fast-paced startup environment
- You’ll play a hands-on role in supporting onboarding, troubleshooting, inventory, user access, and AV support all within a fast paced cloud first environment using Google Workspace, Okta, and JumpCloud
- You’ll also help transform how our team uses Freshservice - enhancing workflows, expanding automation through the Service Bot, and building out our knowledge base to drive self-service and reduce ticket volume
- Provide first line technical support across mac, windows, and linux environments
- Perform daily conference room AV sweeps to test, maintain, and troubleshoot conference room equipment, TV’s, microphones, and other AV hardware
- Support onboarding and offboarding processes, including account setup, laptop provisioning, and application access
- Maintain and improve our Freshservice platform by:
- Enhancing workflow automations
- Expanding the Service Bot’s capabilities
- Creating and updating knowledge base articles
- Manage and track hardware inventory, diagnose basic hardware issues, and coordinate warranty/repair processes
- Assist with JumpCloud device enrollment and compliance
- Troubleshoot Wi-Fi, printer, conference rooms, and general connectivity issues
- Contribute to internal training (IT University sessions) and documentation initiatives
- Escalate complex issues when needed and ensure a helpful, respectful user experience
Our take
A leader in autonomous flight, Skydio builds drones that can track and film targets while avoiding obstacles. Its products have a wide range of applications, most notably for businesses that need to undertake inspections in unsafe places. The drones are also valuable to search and rescue efforts, police forces, and the US army.
Backed by a range of top investors and strategic partners (including Andreesen Horowitz, Levitate Capital, and Next 47) Skydio sets itself apart from its competitors by marketing its products predominantly to businesses. With technology such as 3D scanning and a 360-degree superzoom mode, its drones have a wide range of applications and functionality.
The company raised funding in 2023, which has boosted its valuation to over $2 billion. It has since focussed on R&D, developing and launching the X10 model which is designed for first responders and the military, as well as enhancing its remote control and thermal imaging capabilities. As the largest American drone company, there is no reason Skydio shouldn't remain a key industry actor for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$230m
SERIES E
Feb 2021
$171m
SERIES D
Total funding: $571m
Company benefits
- Work from home opportunities
Company HQ
Western Hills, San Mateo, CA
Leadership
Adam Bry
(CEO)Having studied at MIT, they spent a year and a half at Google as a Software Engineer. They left this position in February 2014 to co-found Skydio.
Abraham Bachrach
(CTO)Earned a PhD in Electrical Engineering and Computer Science from MIT, and was a Software Engineer for Google's Project Wing.
Matt Donahoe
(CXO)Previously a Research Assistant at MIT Media Lab and a Mobile Engineer at Pocket Gems.
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