Technical Support Engineer, Salt Security
API threat security
Be an early applicant
API threat security
101-200 employees
Be an early applicant
101-200 employees
Company mission
To protect every API in the world.
Role
Who you are
- We’re looking for a Technical Support Engineer (TSE) who thrives in fast-paced environments and is passionate about both solving technical problems and delivering an exceptional customer experience
- If you’re excited to build your technical skills, contribute to customer success, and learn from a team of experienced engineers, we want to hear from you
- 1–3 years of experience in technical support, system administration, DevOps, or other customer-facing technical roles
- Excellent communication skills and a strong customer-first mindset
- Foundational knowledge of networking concepts, HTTP protocols, APIs, and troubleshooting tools such as Postman or cURL
- Hands-on experience with Linux/Unix environments and basic command-line diagnostics
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP)
- Exposure to Kubernetes and containerization technologies
- Demonstrated passion for learning and the drive to become a subject matter expert
- Flexibility to work Monday–Friday or alternate shifts as required, including participation in an on-call rotation
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field - or equivalent practical experience
- Proven ability to work cross-functionally and manage time effectively in a fast-paced, dynamic environment
Desirable
- Understanding of cybersecurity concepts, including API security, application security (AppSec), WAF/WAAP, or cloud-native security solutions
- Industry certifications related to cloud, networking, or security (e.g., AWS Certified Cloud Practitioner, CompTIA Security+)
- Experience using support ticketing systems and observability/monitoring platforms (e.g., Zendesk, Datadog)
- Familiarity with infrastructure-as-code tools and CI/CD workflows (e.g., Terraform, Jenkins, GitHub Actions)
What the job involves
- At Salt Security, our mission is to secure the digital backbone of modern organizations through industry-leading API security. Our Technical Support team is on the front lines of that mission, helping customers quickly resolve technical issues quickly and ensuring the security of their APIs in real time
- This is a unique opportunity to join a collaborative, cross-functional team where strong communication and partnership with internal teams are critical to success on a cutting-edge product in the cybersecurity space
- Deliver responsive, empathetic, and technically sound support to Salt Security customers via email, chat, and video conferencing
- Troubleshoot product and deployment issues, investigate alerts and logs, and guide customers through platform behavior using Salt’s dashboards and API visibility tools
- Reproduce issues in lab environments and validate product fixes prior to rollout
- Collaborate closely with peers in Support, TAM, Product, and Engineering to accelerate issue resolution and improve customer outcomes
- Identify recurring pain points and contribute to customer-facing knowledge articles and internal documentation
- Work cross-functionally on post-implementation efforts to ensure customer success and long-term product adoption
- Balance a high ticket volume with time-sensitive SLAs, while communicating proactively with internal teams about shifting priorities
Our take
In today’s digital economy, APIs are the direct gateway to companies' most important data and assets. Almost all businesses are subject to API-related security issues, and they need to mitigate the risk of rising attacks. Salt Security has developed an API threat protection solution using machine learning and artificial intelligence.
CEO Roey Eliyahu is the pioneer behind the company's market-only patented security solution, which differentiates it from other security service offerings. Eliyahu's achievements and dedication to API security prompted his inclusion in the 2021 Forbes 30 Under 30 Enterprise Technology listing.
API abuses have gone from an uncommon to one of the predominant attack vectors for cybercriminals looking to breach a company's security. The sophistication of these attacks has increased in step with their prevalence. Salt Security will need to continually innovate to stop API attackers from succeeding. Its recent launch of Pepper, an AI-powered knowledge-based assistant for API security is an example of how the company will facilitate wider access to its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$140m
SERIES D
May 2021
$70m
SERIES C
Total funding: $270.2m
Company HQ
Palo Alto, CA
Leadership
Roey Eliyahu
(Co-Founder & CEO)Roey worked in the Israeli Defense Force for over 3 years in Cyber Security, before working at Cigol Digital Systems for a year. They left this role as CTO of Eshkol College - which they founded - in December 2015 to co-found Salt Security the following January.
Michael Nicosia
(Co-Founder & COO)Before co-founding Salt, they served as the COO of Adallom. Prior to that, they were the Vice President of Sales at AppSense and Liquid Enquiries and also a Senior Director at Citrix Systems.
Share this job
View 1 more job at Salt Security