Service Desk Analyst, IG Group
3+ days a week in office
The UK's No.1 trading provider
Open for applications
The UK's No.1 trading provider
1001+ employees
Open for applications
3+ days a week in office
1001+ employees
Company mission
We challenge anything that holds investors back.
Role
Who you are
- The successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop-related technology such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, Company Portal, as well as an in-depth knowledge of the Microsoft operating system family
- Experience working with Call logging systems e.g. ServiceNow
- Build relationships with the escalation teams to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded
- Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organisation
- Will be able to demonstrate strong problem-solving and organisational skills
- Initiate ideas to drive service improvements and efficiencies within the team
- Experience supporting a mobile workforce within a secure enterprise environment
- Experience in the general administration of AD & Office 365
- Microsoft Intune/Jamf or similar enterprise endpoint management tooling experience
- Windows 11, macOS, and Mobile Device support
- Experience supporting a Zscaler environment
- Remote Desktop Support
What the job involves
- In this role, you’ll be the face and voice of IT support—providing users with confidence that their issues are understood and handled efficiently. From diagnosing technical problems to coordinating with specialist teams, your contribution will be key in maintaining high service standards and ensuring a fast and effective resolution for every request
- Triage incidents and service requests via phone, e-mail, Teams and Service Now
- Troubleshoot end-user incidents and, where possible, resolve upon first contact
- Accurately record and document all details of the incident or service request, including categorisation and priority, into Service Now
- The primary base of this role is to proactively work within the Service Desk team to support the EMEA region with various aspects of the role, supporting the company globally
- When incidents are raised, the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity
- This role encompasses all areas of technology used within the EUC environment, including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure
- Day-to-day tasks will involve various aspects of UK, EMEA, and Global support, including AD management, workstation applications, deployment and maintenance, print management, patching, rollouts, video, video conferencing, as well as servers and software that support these functions where required. Predominantly PC but also Mac support
Salary benchmarks
Our take
Founded in 1974 by Stuart Wheeler as a UK-based spread betting company for gold, IG Group, abbreviated from Investors Gold Index, was initially set up to allow people to speculate and trade on the price change of gold without owning physical gold. And in the year 2000, it was listed on the London Stock Exchange and its gradual evolution into the world of fintech began.
By 2011, the company had played a part in numerous international buyouts before narrowing its focus down to financial wagers. During the latter half of that decade, IG shut down its binary options trading platform and focused instead on building an investment portfolio with partner BlackRock Investments, all whilst maintaining its Forex and CFD trading processes. Since then, it has become a fast-paced market leader in the investment space.
In recent years, IG Group has developed major platforms for various trading actions and has grown profit and revenue significantly. Alongside this it has acquired a number of companies, including tastytrade and Freetrade, and launched its own crypto product, making it the first UK-listed company to launch crypto trading to retail investors. This further proves how much of a staple IG Group is in the world of financial trading.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company values
- Think big
- Deliver at pace
- Raise the bar
- Lead and inspire
- Champion the client
Company HQ
City of London, London, UK
Articles
Leadership
Breon Corcoran
(Group CEO)Joined IG Group as CEO in January 2024. Prior to this, they were the CEO of WorldRemit and a Non-Executive Director at Tilney Group.
Diversity, Equity & Inclusion at IG Group
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture.
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