Senior Fintech Partnerships and Strategy Director, ServiceTitan
$244-326.4k
+ Annual bonus + Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$244-326.4k
+ Annual bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 10+ years of work experience in consulting, strategy, or a similar role driving new growth initiatives cross-functionally, including 3+ years experience in financial technology, payments or embedded finance
- Subject matter expertise with payment processing (acquiring and issuing) and/or lending (consumer and business)
- Familiarity with credit card interchange mechanics and payments value chain, as well as fundamentals of the lending business model
- Proven track record in partner relationship management at senior leadership levels, including sourcing, negotiating, and driving internal and external accountability for performance and compliance with contract terms
- Deep expertise conducting quantitative and qualitative analysis (high proficiency with spreadsheet tools and financial forecasting and modeling
- Demonstrated excellence in cross-functional collaboration, executive presence, and communication
- Ability to distill complex concepts into structured frameworks, clear and succinct memos, and concrete action plans
- Ability to thrive through ambiguity in a dynamic working environment; know how to balance velocity with appropriate depth and attention to detail
- Experience in B2B technology preferred
What the job involves
- The Senior Director, Fintech Partnerships & Strategy is a highly visible, integral role contributing to the overall success and continued expansion of the company's embedded finance products
- This role will focus on driving the Business and Partner/Vendor/Ecosystem Strategy for our fintech offering (e.g. , payments, financing, lending, banking, etc.) across various trade verticals, segments, and geographies
- The Senior Director will own the strategy, negotiation, and ongoing management of critical fintech partners, while also driving strategic operations and business clarity
- Identify, evaluate, drive, and lead new and existing strategy initiatives focused on Fintech opportunities (e.g., payments, financing, lending, banking, etc.), typically enabled through partner and vendor relationships
- Contribute to the definition and development of fintech product/business strategy with the leadership team
- Collaborate with key cross-functional stakeholders (Product, Design, Engineering, Product Marketing, and Operations) to develop and validate solutions in the embedded fintech space
- Develop and present business cases with ongoing quantitative and qualitative analyses, customer validation, and recommendations to senior leadership
- Work closely with leadership on strategic Fintech bets that have an outsized impact on the Trades space
- Research and arm internal teams with business landscape knowledge of Fintech competitors, insights, and trends
- Develop partnership strategy, explore, source, negotiate or renegotiate agreements, and own ongoing management
- Drive Partner/Vendor/Ecosystem Strategy in alignment with the global fintech strategy
- Evaluate potential partner/vendor opportunities to power expansion products and services
- Own intake, management, and resolution of strategic partner and tri-party (internal/customer/partner) issues, and/or escalations related to fintech, serving as the key point contact for partner executive stakeholders
- Develop and manage future partner program management structure, internal tracking/tooling/process, standards terms, and performance measurement
- Drive iterative/continuous improvements to fintech standard operating processes and procedures
- Responsible for consolidating and driving prioritization for strategic insights, operations, and analytics/data insights/reporting
- Serve as a key POC for FP&A, ops, and BI on KPI insights, forecasting/reforecasting process and reporting mechanisms
- Contribute standard monthly performance reporting, MBRs/QBRs, holding internal teams and external parties accountable to deliver data within SLAs along with strategic customer/partner rebate tracking and delivery
- Contribute to go-to-market strategy to launch or enhance fintech products
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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