Senior Business Systems Specialist, Spark
$115-135k
+ Equity
Helping Medicare brokers build the insurance business of their dreams
Open for applications
Helping Medicare brokers build the insurance business of their dreams
101-200 employees
Open for applications
$115-135k
+ Equity
101-200 employees
Company mission
To help independent Medicare brokers build the insurance business of their dreams.
Role
Who you are
- This strategic role is ideal for a forward-thinking professional with a strong track record of driving operational excellence through technology and data
- If you’re passionate about creating intelligent, scalable solutions and leading meaningful change, we want to hear from you
- 5+ years of operations, consulting, or data experience
- Expertise with Airtable and/or Intercom
- Strong technical acumen with a demonstrated ability to quickly learn and apply new tools, systems, and technologies, translating technical challenges into actionable business solutions
- Strong track record of navigating and resolving intricate data and workflow challenges, using a combination of strategic thinking and hands-on problem-solving to drive operational improvements and deliver results
- Exceptional attention to detail
- Influencial cross-functional communication & stakeholder management
- Ability to understand complex business logic and translate it into technical processes
- Ability to continuously refine processes, adopt new technologies, and incorporate feedback
- Independent & comfortable with ambiguity
Desirable
- Experience working with tools like Airtable, Intercom, Salesforce, Dialpad, Google Sheets, and Notion
- Additional technical experience with tools like SQL, Python or BI tools
- Experience building with AI APIs, agent frameworks, or automation platforms (Zapier, Make, n8n, or similar)
- Experience with AI in a regulated environment, particularly healthcare
What the job involves
- Spark is seeking a seasoned Senior Business Systems Specialist to lead the evolution of our core data and workflow systems
- As a key member of our team, you will architect and optimize business-critical systems, champion data integration initiatives, and collaborate cross-functionally to deliver insights that inform high-impact decisions
- You’ll play a pivotal role in transforming our systems landscape—streamlining processes, enhancing scalability, and enabling data-driven innovation across the organization
- This is an opportunity to influence the future of Spark’s business systems, working with advanced technologies in a high-growth environment
- Lead the integration, ongoing maintenance, and strategic enhancement of key business systems such as Front, Airtable, Dialpad, Notion, Calendly, and more
- Leverage a comprehensive understanding of each platform’s capabilities and interdependencies to drive seamless, cohesive workflows across the organization
- Take full ownership of implementing and maintaining Spark’s core systems, ensuring they are fully aligned with organizational objectives, scalability requirements, and compliance standards. Drive continuous improvement to meet evolving business needs
- Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and platforms, ensuring it’s actionable and supports key decision-making processes
- Provide data insights that inform strategic initiatives across departments
- Lead regular audits and quality assessments to ensure the integrity and accuracy of data, promptly addressing discrepancies and instituting corrective actions to prevent recurring issues
- Manage complex data integration projects, ensuring seamless data flow from external partners and systems into Spark’s infrastructure
- Spearhead the design and execution of scalable data processing solutions to meet the growing demands of a rapidly expanding organization
- Serve as the go-to expert for internal tools, providing advanced guidance and support to teams on best practices for system usage, troubleshooting, and process optimization
- Lead the creation, editing, and maintenance of comprehensive documentation, ensuring clarity and accessibility for both technical and non-technical stakeholders
- Foster cross-functional understanding and alignment through clear, concise communication
- Deploy AI where it creates measurable leverage
Our take
Medicare is the national health insurance package for US citizens over the age of 65, with most people that seek to enrol in a plan making use of brokers to help them evaluate and select options. Spark is a technology company and “concierge” service that partners with independent Medicare brokers and provides a platform that helps them navigate and build retirement benefit packages for customers.
Handling the marketing, sales support, back office, and compliance requirements of Medicare brokering, Spark bridges the gap between insurance agents and their customers. The company already has partnerships with more than 100 leading Medicare agencies that represent over 3400 brokers, a good starting point from which to grow.
Agetech is a growing market, due to an aging population and longer lifespans, and Spark has benefitted from an increased demand and interest in Medicare brokering. Highlighting this is its 2024 raise of a $25 million Series B funding round that will support its future growth and product development.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2024
$25m
SERIES B
Jan 2023
$15m
SERIES A
Total funding: $53.6m
Company benefits
- Paid holidays - Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits
- Flexible, remote working - We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Medical, dental and vision benefits - Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Meaningful equity - You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation
- Top of the line equipment - We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done
- Parental Leave - Up to 12 weeks for birthing parents and up to 8 weeks for non birth parents
- 2 week Sabbatical after 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- 401K
- A team that cares - You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow
Company values
- Take nothing for granted: We serve partners and clients with unique needs and backgrounds. Our team's empathy reflects that diversity
- Strive for excellence: We are ambitious, self-reflective and committed to growth
- Explicit accountability, broad responsibility: We clearly identify ownership, anticipate the needs of our teammates, and reward proactive initiative
- Succeed as a team: We celebrate wins, small and large, and recognize that success is a team effort
Company HQ
Flatiron District
Articles
Leadership
James Jiang
(Co-Founder & CEO)Previously Co-Founder at Roster, Analyst at Night Owl Capital and part of the Restraucturing and Reorganisation Team at The Blackstone Group.
Salary benchmarks
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Diversity, Equity & Inclusion at Spark
- At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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