Quantitative UX Researcher, Stripe
CA$144-216k
More information about location
A financial infrastructure platform for businesses
Posted today
A financial infrastructure platform for businesses
1001+ employees
Posted today
CA$144-216k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- Has 5+ years of relevant research experience working on digital experiences and generating actionable insights that drive impact
- Has a desire to do hands-on research, support research data infrastructure, build reporting and dashboards, and work on an early-stage team, from planning and sampling to analysis and insights delivery
- Can conduct complex quantitative research at scale and demonstrate the use of a variety of research methods (longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling)
- Has experience working with large-scale data
- Has proficiency in SQL, experience analyzing complex data and building statistical models, and familiar programming in R or Python
- Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
Desirable
- You’re a mixed-methods researcher with strength in quantitative research Work includes developer-focused research or a technical background
- You’ve built or scaled research platforms, systems, or programs at your workplace
- Tell compelling stories with data and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
- Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights
- Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
What the job involves
- We’re looking for a Quantitative Researcher to partner with user researchers, product, design, and marketing teams to build, lead, and run research programs that drive insights for the Stripe product and lifecycle experiences
- You will also collaborate with a diverse group of researchers and Stripe’s product and GTM teams from many disciplines, skills, backgrounds, and specialties
- We're looking for a researcher with deep data sense to help us instrument sentiment programs and weave data together to give deeper insight into the Stripe experience
- Be a subject matter expert on continuous measurement programs for embedded qualitative researchers
- Conduct quantitative research studies in partnership with other researchers using methods such as survey research and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy
- Help build the research systems, platforms, and reporting to scale Research measurement programs
- Lead longitudinal sentiment programs (CSAT, dev sentiment, etc) and disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
- Build close partnerships with Product, Engineering, Data Science, and Marketing leaders to build the infrastructure for ongoing tracking and ad-hoc survey research
- Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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