Staff Software Engineer, Sprout Social

• We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive leader to join our team in building great software. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you!
• 7+ years experience developing and supporting software in a production environment
• 5+ years experience programming in an object oriented language such as Java, Python, C# or C++
• 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of distributed systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision

Desirable

• With collaborative cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry
• You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers
• Our Identity and Access Management (IAM) engineering teams build elegant platform solutions that power multi-tenant features across our entire suite of products
• Our solutions help our customers administer user access in dynamic and ever-changing environments, offer granular authorization support for our public APIs, and enforce access controls across our entire product portfolio at scale in our authorization data plane
• Our teams collaborate across the entire R&D organization, and your leadership and effective communication skills will be just as valuable as your ability to delve into challenging technical problems to arrive at simple and scalable solutions
• You will collaborate with the stakeholders to inform our IAM technical vision
• You will help lead the team through complex product and technical roadmaps, guiding them to consistently successful outcomes
• You will champion the quality of service for our access control and data planes, ensuring our team’s ongoing operational excellence is at the forefront of everything we deliver
• You will work to improve the processes, systems, and tools we use to deliver quality products, champion ideas that matter, and hold the team accountable
• Within 1 month, you’ll plant your roots, including::
• Complete Sprout’s New Hire training program alongside other new Sprout team members
• Get acclimated to the team's current Objectives and Key Results, along with future product roadmap priorities
• Learn about our current multi-product Identity and Access Management technical vision
• Deploy and make changes to our production systems
• Become familiar with the team’s current Service Level Agreements (SLAs) that ensure a world-class customer experience, as well as the SLOs and SLIs we use to proactively track our performance against our SLAs
• Collaborate regularly with product managers, product designers, engineers, and other product teams to deliver value to our users
• Embrace regular team feedback on your work through code reviews and pairing
• Within 3 months, you will:
• Begin operating as the access domain’s technical owner by leading initiatives, coordinating with stakeholders, and assuming responsibility for our quality of service
• Work with product managers, UX developers, back-end and front-end engineers to lead your first feature delivery, with deliverables broken into an MVP and iterative milestones
• Proactively build relationships with members on other teams through active networking and community building
• Decompose work into small, similarly-sized units so that task-level estimation is trivial
• Become an active participant in code reviews and retrospectives, continuously providing guidance and feedback to others
• Foster a positive culture on your teams as an intrinsic side effect of the way you communicate and collaborate
• Work with your team to create and prioritize quarterly team goals
• Be the first line of defense against product outages and bugs while on support duty
• Within 6 months, you will:
• Design, create, and maintain access platform solutions that execute at internet scale in a cost effective manner
• Apply your expertise to enhance our existing use of monitoring and alerting tools, thereby ensuring we know about problems before our end users or other back-end teams reliant on our platform
• Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production
• Frequently partner with other engineers to iterate on our existing IAM technical strategy in service of our overall vision
• Lead technical design planning and facilitate peer review for new feature ideas
• Mentor engineers, helping them level up technically
• Author your career growth plan with your manager’s support and work towards it
• Within 12 months, you will:
• Be the go-to expert of your teams’ systems at the company
• Utilize the cross-organization connections you’ve built to identify IAM areas of need across our platform, and create plans that incorporate big-picture technical alignment with other leaders
• Own cross-organizational IAM projects and architecture, demonstrating project management skills, consensus building, and strong leadership
• Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle
• Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet
• Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Total funding: $101.5m

Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.