Technical Solutions Engineer, Omnea
£140-160k
Offers Equity
More information about location
3 days a week in office
AI-native platform streamlining procurement across teams and systems
Open for applications
AI-native platform streamlining procurement across teams and systems
101-200 employees
Open for applications
£140-160k
Offers Equity
More information about location
3 days a week in office
101-200 employees
Company mission
To orchestrate the full supplier lifecycle - transforming procurement, third-party risk management, and spend control.
Role
Who you are
- TL;DR: you're a technical, customer-facing problem-solver who's as comfortable elbow-deep in an API integration as you are explaining what went wrong to a CFO's technical lead
- 4-8+ years in a customer-facing technical role - technical support engineering, solutions engineering, implementation, or similar - at a fast-growing SaaS company
- A technical background: a Computer Science or Engineering degree, prior experience as a software developer or engineer, or strong hands-on experience with SQL, APIs, and system integrations
- Strong systems intuition: comfortable diving into unfamiliar platforms, reasoning about architecture, and figuring out where in a complex system something's actually broken
- Comfortable directing AI tools to speed up investigation and first-draft fixes, with the judgment to know what to trust and what to double-check
- An excellent communicator who can flex between a technical deep-dive with an engineer and a clear explanation for a non-technical stakeholder
- Entrepreneurial and comfortable with ambiguity: you want to help build the standards and playbook for this function, not just follow one that already exists
- High ownership: when something's broken, you own it through to resolution, and you raise your hand for the hard problems rather than waiting to be assigned them
- We encourage you to apply even if your experience doesn't quite match the full job spec!
What the job involves
- As Omnea's Technical Solutions Engineer, you're the senior technical presence sitting between Customer, Product, and Engineering
- You own Omnea's most complex customer-facing technical problems end to end - gnarly integrations, cross-system issues, escalations nobody else can crack
- You're the person the team calls in when something's on fire, and you're just as comfortable stepping into a customer's implementation when it gets technical
- This is a foundational hire. You'll set the technical bar for how Omnea supports enterprise customers, and help define how the function grows from here
- Own the hardest technical problems: Lead investigation and resolution of Omnea's most complex customer issues - integrations, configuration edge cases, cross-system bugs. Direct AI to accelerate the first pass, then apply the judgment AI can't: is this safe to ship, is the root cause actually fixed
- Be the SWAT team between Customer, Product, and Engineering: Act as the senior escalation point when an issue is beyond what the Customer team can resolve alone, and the technical voice in the room when Product and Engineering need to understand what's really happening on the ground
- Get technical inside implementations: Step into live implementations when they hit technical complexity - tricky integrations, custom logic, unusual data flows - and work directly with the implementation team to get them unstuck
- Feed the product roadmap: Spot patterns across the issues you resolve and turn them into clear, well-scoped input for Product and Engineering, so the same problem doesn't need solving twice
- Build the standards as you go: Document what you learn, build the tooling and playbooks for triaging and resolving complex technical issues, and raise the bar for technical quality as the team grows around you
- You'll spend more time directing AI through the first pass of an investigation than manually tracing every log line yourself. AI narrows down the likely cause fast; your job is confirming it's right and safe to act on
- Writing a sharp, specific brief for what you want AI to investigate or fix is now a core skill, not a nice-to-have
- Judgment on production risk matters more, not less: AI can suggest a fix in minutes, but you decide whether it's safe for a live enterprise environment
Our take
The way businesses buy stuff is broken. Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, requires 50+ emails, and involves multiple different stakeholders. Which in turn, is slowing businesses down.
Omnea's platform handles the entire purchasing process: giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management and suppliers risk assessments. Giving both buyers, and finance and procurement leaders critical visibility into how, when, and why money is being spent.
Given the current markets increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spending.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2025
$50m
SERIES B
Oct 2024
$20m
SERIES A
Total funding: $70m
Company benefits
- Equity options with every role!
- Volunteering days
- An extra day's holiday for every year of service
- 2 Weeks of Work from Anywhere a quarter
- Monthly socials
- Enhanced sick and parental pay (scales with tenure)
- Access to Spill on-demand and recurring counselling and therapy
Company values
- Customer-centric: We obsess over how our decisions & how we show up will help our current and future customers
- Team Before Self: We do whatever it takes to maximise our team’s performance, knowing that pulling together allows us to achieve more than going alone
- Grit & Perseverance: We are relentless in our pursuit of success, seeing knock-backs as opportunities to learn & grow
- Positive Mindset. Solution Focussed: We aim to solve problems, not just spot them. We stay optimistic and bounce back from failures
- Act Like an Owner: We all understand that Omnea belongs to us. This means addressing issues as they arise, valuing every task, and showing deep care
- Craft at Speed: We care greatly about the quality of our work, whilst often moving at an uncomfortably fast pace
Company HQ
Victoria, London, UK
Articles
Leadership
Ben Freeman
(Co-Founder & CEO)Previously, Ben joined the founding team at Tessian, built out the go-to-market teams and launched & managed the business in the US.
Sabrina Castiglione
(CFO/COO)Part of the early Tessian team with 2 exits under her belt (Tessian-> Proofpoint, Pento-> HiBob), Sabrina is a veteran European startup CFO/COO.
Abhirukt Sapru
(Chief Commercial Officer)4x CRO/VP Sales and Employee #2 at Tessian and early angel at Omnea, Abs is part of the early-Tessian group that's accelerating Omnea through its rapid growth.
Rebe Tristan
(VP Customer)16+ years in tech, scaling customer orgs, building teams from scratch, and helping companies grow fast, from Meta to Pigment, Rebe brings a wealth of experience to Omnea.
People progressing
Gavin joined the team in 2022 as a Founding Software Engineer, he was promoted to Tech Lead in 2024 and Engineering Manager in 2025.
Brian joined the team as a Founding Software Engineer in 2022 and became a Tech Lead in 2023.
Ben joined as Chief of Staff in 2023 and in 2025 he was promoted to Head of US Operations.
India joined the team as a Founding Software Engineer in 2022 and became a Tech Lead in 2025.
Salary benchmarks
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Diversity, Equity & Inclusion at Omnea
Claire Williams (Chief of Staff)
- At Omnea, we embrace diversity. To build a product that's loved by everyone, we need a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else!
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