Revenue Operations Analyst, Visier
CA$75-100k
+ Bonus
Cloud-based workforce analytics
Open for applications
Cloud-based workforce analytics
501-1000 employees
Open for applications
CA$75-100k
+ Bonus
501-1000 employees
Company mission
Visier's mission is to reveal the human truth that helps businesses and employees win together through its cloud-based platform for HR and people analytics.
Role
Who you are
- 3+ years of experience in CX operations, customer success, or a similar role
- Gainsight administrator experience is required
- A Gainsight admin certification is strongly preferred
- Proficiency in reporting and data analysis (Excel, BI tools, etc.)
- Strong organizational and project management skills
- Ability to work with large datasets to extract actionable insights
- Excellent communication and presentation skills
- Basic understanding of customer journey mapping and success metrics
- Familiarity with CRM systems (e.g., Salesforce) is a plus
- Experience with Google Sheets/Excel and similar tools is strongly preferred
- You roll up your sleeves
- You make it easy
- You are proud
- You never stop learning
- You play to win
What the job involves
- The Revenue Operations Analyst will play a critical role in supporting customer experience (CX) and revenue operations through strategic Gainsight administration, reporting, and collaboration
- You will ensure that Gainsight configurations align with CX goals, streamline revenue processes, and leverage data to foster customer satisfaction and revenue growth
- With a proactive approach, you will drive improvements in customer health metrics and provide insights and recommendations to help the business achieve its growth objectives
- In this role, you’ll partner with cross-functional teams to deliver a seamless revenue journey, from marketing to customer success
- Manage and maintain Gainsight configurations, ensuring the system supports CX strategies
- Implement workflows, playbooks, and success plans within Gainsight
- Troubleshoot Gainsight issues and collaborate with stakeholders to optimize its usage
- Assist in executing CX strategies and initiatives to improve customer outcomes
- Implement and streamline end-to-end RevOps initiatives to drive overall business efficiency and growth
- Generate and analyze reports to monitor customer health, retention, and satisfaction metrics
- Partner with Marketing and Sales to Identify and implement continuous improvement initiatives to optimize end-to-end revenue processes, support alignment, and ensure the smooth operation of the business and consistent achievement of growth goals
- Present insights and recommendations based on data analysis to the CX team
- Build dashboards and visualizations for tracking key performance indicators (KPIs) related to customer success
- Work closely with Customer Success Managers (CSMs), Product, Sales, and Support teams to ensure cohesive CX strategies
- Provide technical and analytical support for CX-related projects and initiatives
Our take
Gaining insights into workforces through people data is invaluable to businesses, allowing them to understand how to retain their hardest-working staff members, benchmark worker performance against competitors, and enable the growth of leaders within the organisation. While HR departments have access to some productivity tools that utilise people analytics, their fragmented and antiquated nature demands a more unified and future-proof solution.
Visier provides an all-in-one cloud-based people analytics platform for businesses, aiming to drive staff retention programs, maximize recruitment outcomes, arm leaders with workforce insights, and ultimately connect business outcomes to the people involved. The platform achieves this through a variety of integrative tools such as performance benchmarking, smart workforce questionnaires, data management automation, and people-powered insights.
Despite the fact that the company faces competition from other people-data solutions, Visier continues to stand out by this unified approach. The company has existing partnerships with EA, Uber, and NCI, demonstrating success in improving leadership through people analytics, reducing labour costs, and increasing staff retention. In contrast to much of the broader tech sector, the company has grown consistently through 2022 and 2023 and accelerated its geographic expansion, a testament to its product's value to businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$125m
SERIES E
Apr 2020
$45m
SERIES D
Total funding: $261.5m
Company benefits
- We take mental health seriously
- Paid time off
- Self-care is not selfish
- Personal spending amount
- Financial support for home office upgrading
- Financial support for home internet and mobile phone costs
- Visier Gimes program for PTO
- Leadership and support training
- Career development & mentorship
Company values
- Roll up our sleeves - we are scrappy. Working hard and together makes anything possible
- Play to win - we focus on what’s most important. We take smart risks, move fast, and stay hungry for more
- Never stop learning - we’re curious. If we don’t get it right the first time, we learn and try again
- Make it easy - we simplify complexity for everyone: our customers, our users, our partners, our team
- Be proud - we set the bar high. We share pride in decisions we make, and the difference we make in the world
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Ryan Wong
(CEO & President)Chief Architect & Director of Engineering for Crystal Decisions. Was also Vice President of Engineering for SAP from 2003 to 2008.
John Schwarz
(Chairman of the Board)GM of Industry Solutions for IBM from 1974 to 2000. Was also President and COO of Symantec, and Business Objects CEO and Executive Board Member of SAP.
Share this job
View 20 more jobs at Visier