Customer Success Manager, Britive
$100-160k
+ Equity
Identity and access management solutions
Be an early applicant
Identity and access management solutions
21-100 employees
Be an early applicant
$100-160k
+ Equity
21-100 employees
Company mission
To eliminate security risks so our customers can fully capitalize on the speed, collaboration, and opportunities of a cloud-driven world.
Role
Who you are
- Minimum 2 years of software support experience, preferably in IAM (IGA/PAM) space
- 2+ years in a SaaS environment, preferably start-up, at any stage
- Bachelor’s Degree or equivalent experience in cybersecurity SaaS field
- Excellent communication skills and a positive attitude
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
- Proven experience with application / internet-based customer support
- Full understanding of Customer Success / community engagement
- Ability to self -manage and work within multiple systems efficiently (e.g. CRMs, JIRA, Monday.com and others.)
- The ability to prioritize and manage multiple tasks at once
What the job involves
- As a Customer Success Manager, you’ll be the trusted partner guiding our customers through their journey with Britive.
- You’ll play a key role in driving early success for new customers while strengthening long-term relationships with existing ones
- Drive the early success phase for our new customers and help ensure a positive and productive relationship with existing customers
- Own overall relationship of assigned customer accounts, which includes being responsible for customer on-boarding, training, developing innovative solutions, increasing user acquisition and engagement, and ensuring retention and assisting with up-sells
- Coach customers to be product experts and train their teams on Britive best practices so they become increasingly self-sufficient
- Proactively outline customer critical success factors, metrics for success, potential issues, and provide recommendations
- Collaborate with Sales, Marketing and Product teams to offer customers a consistently high-quality experience with the Britive brand
- Support Sales in the pre-sales process, including proof-of-concept and proof-of-value, scoping and other stages
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Conduct frequent reviews with accounts to determine customer satisfaction and identify opportunities for improvement and product use expansion
- Identify at-risk accounts and minimize annual churn rates
- Identify upsell opportunities and work with Sales to drive additional revenue from customers
- Act as a point of escalation and monitor effective resolution to all account issues
- Enable Britive's Partners through product training, best practice sharing, joint partner implementation support
Our take
It's an exciting time for cloud security, due to constant advancements that are allowing cloud-forward organizations to have access to more tools which help them protect sensitive data and mission-critical environments. However, there are still gaps between the needs of enterprise-building digital services in the cloud and the limitations of traditional security solutions.
With this in mind, Britive was born. A cloud-native platform designed to address the challenges of managing access to cloud resources across multiple accounts, services, and users.
Britive has seen steady growth since its inception in 2018 and is now trusted by a number of industry leaders, including Forbes, Gap, Toyota, and Lululemon. The company is currently experiencing strong momentum and has significant funding that will allow it to support the rapid growth of customers it is experiencing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$20.5m
SERIES B
May 2021
$10m
SERIES A
Total funding: $35.9m
Company benefits
- Work from anywhere! Britive is a fully remote company
- Medical, dental, and vision insurance
- Paid parental leave benefits
- Flexible PTO
- Career development paths and opporutnities
- Home office and connectivity stipends
- Team socials
Company HQ
Downtown, Glendale, CA
Leadership
Artyom Poghosyan
(Co-Founder & CEO)Entrepreneur with over 20 years of experience. Previously co-founded the leading identity and access management consulting company, Advancive.
Sameer Hiremath
(Co-Founder & VP of Products)Over 20 years of experience in the identity and access management industry. Previously worked as a Director at Advancive and as a Vice President at Optiv.
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