Customer Success Advisor, Rewst
$65-80k
+ Equity options
More information about location
Automation for Managed Service Providers
Open for applications
Automation for Managed Service Providers
21-100 employees
Open for applications
$65-80k
+ Equity options
More information about location
21-100 employees
Company mission
To bring accessible Robotic Process Automation (RPA) to Managed Service Providers.
Role
Who you are
- This role is ideal for someone who thrives in a fast-paced SaaS environment, has strong communication and project coordination skills, and wants to build a career in Customer Success
- 1–3 years of experience in a customer-facing role (Customer Success, Account Management, Support, or Onboarding) in a SaaS or MSP-related environment
- Comfortable with cloud-based tools (e.g., HubSpot, Notion, or similar)
- Strong organizational skills and ability to manage multiple priorities
- Clear communicator — able to simplify complex concepts for non-technical users
- Curious and eager to learn about automation, operations, and MSP business models
- Bonus: Familiarity with PSA or RMM tools (e.g., ConnectWise, Autotask, Kaseya, etc.)
- Ability to obtain and maintain required product certification(s)
What the job involves
- As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion
- You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners
- Customer Onboarding: Assist in onboarding new customers working with our Implementation Specialists, ensuring they get through early platform setup, training milestones, and adoption of initial workflows
- Usage Monitoring: Track customer automation task usage and proactively identify opportunities to help customers expand and optimize usage
- Customer Engagement: Coordinate and facilitate check-ins, QBRs, and feedback loops to ensure customer health and satisfaction
- Issue Resolution: Triage and route customer issues to appropriate support or product teams, ensuring timely resolution and follow-up
- Churn Prevention: Monitor key health indicators, usage drop-offs, and renewal timelines to flag risk and support retention strategies
- Documentation & Enablement: Create and maintain guides, videos, and internal documentation to support scalable customer education and success
- All roles at Rewst must comply with all company policies and complete all mandatory trainings, including cybersecurity trainings, as assigned
Our take
Managed Service Providers use a number of tools to deliver their services, but more often than not, these are separate and disconnected from one another. Rewst has developed an automation platform that connects an MSP's tools and data applications, automating the tasks that would otherwise take up time and energy that could be spent elsewhere.
Alongside end-to-end automation, Rewst’s customers can use its platform to design custom workflows. Its scalable and flexible tools have attracted considerable funding from the likes of TDF Ventures, as well as the company’s home-state Florida Institute.
Founded in 2021, Rewst has kept productive over the last few years, introducing new tools such as App Platform, the first low-code app builder for MSPs, and OpenAI-powered RoboRewsty. This is a significant step for the company towards low-code tools that could make its offering accessible to a wider market than its current MSP clientele.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Aug 2024
$45m
SERIES C
Jan 2024
$31m
SERIES B
Total funding: $104m
Company HQ
Citrus Park Community, FL
Leadership
Aharon Chernin
(CEO)Previously CEO at Perch Security and CTO at Soltra. Was also Director of Information, Security and Risk at the Depository Trust & Clearing Corporation, and VP of Storage Area Network Deployment at JP Morgan.
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