Customer Success Manager, Tagger Media
LATAM
$100k
OTE
Plus incentives at target performance. Incentive compensation will vary based on performance.
Influencer marketing platform
Job no longer available
Influencer marketing platform
21-100 employees
Job no longer available
$100k
OTE
Plus incentives at target performance. Incentive compensation will vary based on performance.
21-100 employees
Company mission
To make influencer marketing more effective and more accessible for all.
Role
Who you are
- Bilingual in English and Spanish to handle all in-bound Spanish accounts, both verbal & written
- 3+ years experience in a customer-facing role at a technology solution company, managing large-scale customer engagements
- Proven success managing accounts in Latin America within a B2B sales environment and identifying areas of opportunity/growth within existing platform
- Experience using Microsoft Office or G-Suite, Salesforce, and audio/web conferencing (Slack, Zoom, etc.) is required. Experience with Intercom, Asana, and Jira (not required but a bonus)
Desirable
- Ability to deal with change and be a team player with cross-group collaboration across Sales, Marketing, Support, Product/Development, and other internal organizations
- Ability to handle customer conversations at all levels, including direct or indirect negotiations, and excellent verbal, written, presentation, and project management skills
- A Passion for uncovering and understanding customer challenges while making recommendations to help customers achieve their goals
What the job involves
- As a Customer Success Manager, you will be responsible for day-to-day account management for our LATAM clients
- Within 1 Month, you will…
- Complete new hire training & onboarding program
- Gain a broader understanding of our products and how your role fits into the organization
- Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them
- Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics
- Acclimate yourself with the day-to-day responsibilities of the Success Team by shadowing team members, listening to recorded customer calls, and working closely with our dedicated Enablement Manager
- Within 3 Months, you’ll start hitting your stride by:
- Work closely with Tagger’s Sales, CS, and Product teams to ensure successful customer onboarding and product adoption
- Keep clients engaged and regularly using products
- Advise clients on best practices for using the Tagger platform, building on educational resources, Help Guides, videos, and webinars
- Taking on new clients, leading kick-off calls, and handling all client communication and training
- Within 6 Months, you’ll be making a clear impact through:
- Owning the post-sales customer relationships with key account stakeholders to drive valuable partnerships
- Monitor and report customer usage and health, while developing proactive strategies that drive continued user adoption, retention, and growth
- Evangelize newly released Tagger features, and provide customer feedback to the global CS and Product teams
- Within 12 Months, you’ll make this role your own by:
- Having built customer loyalty to reduce churn
- Focus on retention of all clients and identify opportunities for upsell and expansion for continued growth through account management activity, and reporting
Our take
Tagger Media is an influencer marketing and social listening platform, offering invaluable guidance to global brands and agencies throughout the influencer discovery, campaign management, and measurement process.
With an impressive track record, Tagger has firmly established itself as a thought leader and a prominent player in the burgeoning $20 billion influencer marketing industry, consistently achieving year-over-year growth exceeding 100%. The company's achievements are underscored by its double win for the 'Best Influencer Marketing Platform' title at the Influencer Marketing Awards. Tagger has also cultivated direct relationships with all major social media platforms and enjoys exclusive access to billions of invaluable data points.
Currently, Tagger is strategically focused on expanding its global presence to better serve a diverse clientele, including brands, agencies, media companies, and creators, in their influencer marketing endeavors. simultaneously, the company is prioritizing product development to further enhance its offering and maintain its position as an industry leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2021
$15m
SERIES B
Apr 2021
$8.5m
SERIES A
Total funding: $23.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company HQ
Wilshire Montana, Santa Monica, CA
Leadership
Peter Kennedy
(Founder)Previously founded Heladerm and is a current Board Member of Habits of Waste, a nonprofit environmental protection organization.
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