Product Support Specialist, BizAway
+ Equity
Simplifying business travel
Open for applications
Simplifying business travel
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To provide for an easy-to-use and practical solution and cut through all the unnecessary work.
Role
Who you are
- You must be smart,emphatic,and eager to learn
- Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
- Proficiency in data analysis and queryng,with the ability to interpret data and logs
- You have experience with logging platforms
- You are familiar with APIs
- Excellent interpersonal and communication skills,you know how to work in a team
- Confidence with English (written and spoken level B2)
- Experience in the travel industry or in enterprise settings
- Knowledge of programming basisc will help you perform at your best
What the job involves
- We are looking for a driven and enthusiastic Product Support Specialist (m/w/d) , who desires to contribute to the growth and success of our Product Team
- Act as direct contact with all the other company departments through our Internal Support Desk, managing various types of requests like information,reporting of potential issues, asking for help and manual operations
- Analyze and troubleshoot requests received through our Internal Support Desk, escalating bugs and issues to our Engineering team, ensuring they are marked with the appropriate urgency and priority
- Collaborate and advocate with Product and Engineering to proactively improve the product based on user Feedback, ensuring long-term reliability
Our take
BizAway offers a cloud-based platform tailored to streamline the entire corporate travel process, spanning from booking to trip management. With a comprehensive and user-friendly interface, the company's solution not only saves time but also reduces costs for companies and their employees.
Notably, BizAway is the first Travel Management Company (TMC) specializing in business travel to achieve B Corp certification, a testament to its commitment to social and environmental responsibility.
A strategic partnership with Seed Group, affiliated with a member of Dubai's royal family, marks a significant milestone for BizAway's expansion efforts in the UAE region. This collaboration is poised to propel the company's growth exponentially, reinforcing its presence in the international business travel sector. With a focus on continuous improvement, BizAway remains dedicated to recruitment initiatives and ongoing platform development, ensuring that it stay sa art the forefront of innovation in corporate travel solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2024
$36.9m
GROWTH EQUITY VC
Apr 2022
$10.6m
SERIES A
Total funding: $53.2m
Company benefits
- Health Insurance
- Employee welfare
- Multicultural environment
- Remote work and flexibility
- Euity in the company
Company values
- Proactivity: Proactivity drives action: taking risks, stimulating curiosity and new ideas, learning from mistakes and constantly striving to improve. Through proactivity, we create solutions for our customers and raise the bar – both in the workplace and in the industry
- Reliability: We take on the responsibility of all our results, either positive or negative ones. We don’t blame others, we do what we promised to do and if we cannot fulfill it, we acknowledge it and inform immediately.
- Kindness: We are mindful of each other and strive to be respectful in our interactions. Being kind does not prevent us from giving honest feedback; we do so consistently but without disrespecting others
Company HQ
Cerchia dei Navigli, Milano, Lombardia
Articles
Leadership
Luca Carlucci
(CEO)Co-founder and former CEO of BidAway. Co-founder and former Non-Executive Director at CLAME Tech. Previously worked as a Corporate Financial Manager at Cimolai Group.
Flavio Del Bianco
(CPO/CTO)Former Full Stack Developer at MV Labs. Co-founder & former CTO at BidAway. Has worked as a Web Developer at several companies.
Share this job
View 16 more jobs at BizAway