Senior Solution Engineer, Parloa
Post-Sales
$120-160k
+ Equity
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
$120-160k
+ Equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 5+ years of experience in software development, technical consulting, solutions engineering, ideally in a B2B context
- Strong, diverse technical generalist with an understanding of Typescript, Python, and familiarity with distributed systems, APIs, and microservice architectures. Knowledge of telephony communication is a plus, as is knowledge of other programming languages
- Autonomous and scrappy working style. You are able to take ownership of a task from inception to completion
- Excellent communication and presentation skills in English. Spanish is a plus
- Strong interest in generative and conversational AI.
What the job involves
- As a Senior Solution Engineer (f/m/d) at Parloa, you will play a pivotal role in empowering our customers to realize value from our platform
- You will be responsible for designing and implementing seamless integrations of Parloa into diverse technical infrastructures while engineering scalable, cloud-based services and tools to meet unique client needs
- As a key member of our Solutions Engineering team, you will act as a bridge between our engineering, product, customer success, and sales teams, driving technical collaboration to deliver innovative, customer-centric solutions that enhance the value and impact of the Parloa platform
- Collaborate with customer stakeholders and internal teams to design end-to-end technical architectures, ensuring seamless integration of Parloa into complex enterprise environments
- Serve as the bridge and voice between customer requirements and internal engineering, translating business needs into actionable technical specifications and scalable solutions
- Lead strategic customer projects to build bespoke features and extensions, iterating quickly to address evolving customer needs
- Advise customers and non-technical colleagues on technical topics, including conversational AI, backend integrations, telephony systems, and voice bot logic design
- Collaborate on data analytics projects, enabling clear and actionable reporting on customers’ voice bots with Python, SQL, and KQL to extract and analyze critical insights
- Build serverless web services using TypeScript to extend our product and provide custom functionality for strategic accounts
- Continuously evaluate customer feedback and product performance to propose improvements. Collaborate closely with the product team to share insights and help shape Parloa’s roadmap
Application process
- Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64m
SERIES B
Mar 2023
$20.8m
SERIES A
Total funding: $88.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 37 more jobs at Parloa