IT Analyst, Kin Insurance
$65.5-75k
Offers Equity
More information about location
Personalized home insurance platform
Be an early applicant
Personalized home insurance platform
501-1000 employees
Be an early applicant
$65.5-75k
Offers Equity
More information about location
501-1000 employees
Company mission
To reimagine home insurance for every new normal.
Role
Who you are
- 2+ years of IT experience, including hands-on tier 2 support and remote-first support
- Proficiency troubleshooting both macOS and Windows
- Administration experience with Google Workspace, Slack, Okta, JumpCloud, and/or BetterCloud
- Day-to-day fluency with a ticketing system (we use Jira Service Management) and a habit of documenting what you solve (we use Confluence)
- Some experience using AI tools (Claude, ChatGPT, or similar) for workflow efficiency - or strong aptitude and eagerness to build that skill quickly
- White-glove service instinct - equal respect and responsiveness whether you're helping an intern or an exec
- Ability to identify issues, communicate solutions clearly, and collaborate for win-win outcomes across technical and non-technical audiences
- Able to provide in-office support at our Chicago location at least one week per month
What the job involves
- We're looking for an IT Analyst to grow into ownership of our tier 2 helpdesk and the onboarding and offboarding process that touches every team at Kin
- This is a step up from entry-level - you'll pick up escalations that Jr. Analysts can't resolve, run IT orientation for new kinfolk, and be the person who notices when a process is creating friction
- The first stretch of this role is about building real fluency with our systems and procedures; from there, you'll start shaping how the helpdesk actually operates, whether that's through automation, tighter documentation, or mentoring the analysts below you. If you're looking for a role with a clear growth trajectory rather than a ceiling, this is built for that
- Owning Tier 2 helpdesk requests and taking Tier 1 escalations, routing to Tier 3 or IT Engineering when needed
- Owning the IT side of onboarding and offboarding, from access and equipment through to running IT orientation for every new hire
- Provisioning and deprovisioning access across Okta, Google Workspace, Slack, and BetterCloud, and auditing that access against RBAC procedures
- Managing accurate device records across the organization using Jira Assets and JumpCloud
- Maintaining our Chicago office day-to-day, including A/V for meetings and events, security posture (access badges), and covering extended hours during catastrophic events
- Triaging issues and enforcing security policy as the frontline for Security and IT Engineering
- Writing and maintaining the Confluence documentation and runbooks for the processes you run
- Spotting where our processes create friction, raising it, and owning improvement projects of your own
- Training and mentoring interns and Jr. Analysts as they ramp
- Using AI tools like Claude to work faster and more effectively - and building that fluency from day one if it's new to you
- In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create
- You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve
- By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make
- Your ticket handling and Tier 2 ownership move the team's SLA attainment toward our 90-95% target
- By month 6, you've built real fluency with our systems and procedures (Okta, Google Workspace, Slack, JumpCloud, BetterCloud) and need less direct guidance on Tier 2 work
- By month 12, you're contributing to actual helpdesk improvements - building or refining automations, or helping tighten up documented procedures
- Interns and Jr. Analysts are getting mentorship from you, not just escalation dumps
Application process
- Deadline to Apply: October 2, 2026 at 5:00 AM UTC
- Prompt updates and feedback following interviews
- Interviews with recruiters, hiring managers, and members of teams
- Skills assessment relevant to the position, if applicable
- Genuine, thoughtful human interaction at every step
Our take
The setup process for home insurance can be difficult and time-consuming, particularly for complex and risky properties. Legacy insurance providers rely on users and brokers to insert uniform data, an approach that is not very accurate considering the idiosyncrasies of each individual property.
Kin Insurance works directly with consumers to provide bespoke and affordable home insurance. The company's software imports thousands of variables based on third-party data in order to provide a more personalized approach to home insurance. Data is also collected from aerial and satellite imagery, government records, and building permits to ensure a house is covered from localized threats such as wildfire, hurricanes and other natural disasters.
Recognizing the antiquated and one-size-fits-all nature of the current home insurance landscape, Kin Insurance has taken an innovative approach by focusing on data collection. Through these means, the company claims that it can offer personalized insurance that can be negotiated directly through its communication channels, ensuring that consumers can access the exact insurance they need without having to pay more than is required. Strong funding, raised across several rounds, will allow Kin to expand its network and business reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Sep 2025
$50m
SERIES E
Feb 2024
$15m
SERIES D
Total funding: $376m
Company benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability insurance
- Commuter benefit plan
- 401k
- Flex spending accounts
- Support for continuing education and professional development
- Training, development, and networking opportunities via Sales Assembly
- Flexible PTO
- Onsite gym membership
- Company-provided lunch each month
- Daily snacks
- Sodas, unlimited flavored water, & coffee
Company HQ
River North, Chicago, IL
Leadership
Sean Harper
(Co-Founder & CEO)Sean worked as a BCG Associate for 5 years before founding FeeFighters.com and working for 2 years at Groupon. After a year as CPO of 2Checkout, they co-founded Kin Insurance, serving since as CEO.
Lucas Ward
(Co-Founder & Member of the Board of Directors)Having studied at Southeast Missouri State University, Lucas spent half a decade at Accenture, before a combined 3 years at ThoughtWorks and Fundspire. They left their CTO position at Rippleshot in 2015 to co-found Kin Insurance in January 2016.
Vivek Vaid
(CTO)Previously CTO at BRANDED, FourKites, Chief Data Officer at Uptake and Head of Technology at Morningstar.
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