Senior Business Operations Associate, Zapier
$119-178.4k
Canada: CA$119K – CA$178.4K. Plus equity and bonus
Workflow automation service
Be an early applicant
Workflow automation service
501-1000 employees
Be an early applicant
$119-178.4k
Canada: CA$119K – CA$178.4K. Plus equity and bonus
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- We’re looking for a sharp, end-to-end problem solver who can shape your work to maximize impact, shift between strategy and execution, and drive meaningful progress across teams
- You bring a systems mindset, thrive in ambiguity, and proactively shape outcomes, not just execute tasks
- You’ll also leverage AI and automation to test ideas and continuously improve how we work
- You’re a business-minded generalist with 4+ years of experience in business operations, strategy, consulting, strategic finance, or a similar analytical role
- You think in terms of impact. You identify high-leverage opportunities, prioritize effectively, and sequence work to maximize outcomes. As conditions change, you adapt quickly, surface risks early, and keep stakeholders focused on what matters most
- You’re comfortable in ambiguity. You bring structure to open-ended problems, define clear approaches, and drive toward concrete outcomes without waiting for perfect clarity
- You have strong systems judgment. You connect dots across teams, get to root causes, and design durable solutions—not just one-off fixes
- You’re fluent with AI and automation. You use tools like Zapier, ChatGPT, Claude, Cursor, and others to explore ideas, analyze data, pressure-test thinking, and move faster
- You operate with ownership. You’re comfortable driving cross-functional work forward, influencing without authority, and making reasoned decisions with imperfect information
- You’re resourceful and action-oriented. You ask sharp questions, self-serve data, and translate insights into clear recommendations that drive action
- You communicate with purpose. Your writing and stakeholder communication are clear, concise, and tailored to your audience
- Bonus (not required, but nice to have):
- You operated effectively in high-growth SaaS or technology environments. You bring pattern recognition from fast-scaling companies and apply it to evolving operational challenges
- You partnered directly with senior leaders and executives. You have experience navigating high-stakes projects and communicating at the highest levels to influence strategic decisions
- You’ve worked across multiple functions. You connected dots across teams from different domains and used cross-functional context to shape stronger, more integrated solutions
- You have a clear POV on how AI can reshape business. You’ve translated emerging capabilities into practical applications that create leverage and improve how teams operate
What the job involves
- The Business Operations (BizOps) team shapes strategy, drives cross-functional execution, and delivers insights that accelerate decision-making and impact
- We’re hiring a Sr Business Operations Associate to work across teams on high-priority initiatives
- In this role, you’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively
- In this role, you'll flex across strategy and execution to help the team and the company move faster and smarter
- You'll lead initiatives that span multiple functions, require strong analytical thinking, and demand crisp communication
- You’ll manage multiple projects concurrently, typically within the same domain, over a 1–2 quarter horizon before transitioning to new initiatives or supporting additional areas
- Zapier is a fast-paced, remote-first company. No two weeks will look exactly the same, but you’ll regularly:
- Lead or support high-impact, cross-functional initiatives from early problem framing through strategy, planning, and execution
- Use AI, data, and research to shape decisions. Build prototypes, generate insights, and frame recommendations that influence direction, investment, and prioritization
- Design and implement operating models within your project scope, including alignment rituals, ownership structures, and goal tracking to drive clarity and accountability
- Write high-quality communications, including executive summaries, strategy docs, and updates, that clarify priorities and accelerate decision-making
- Partner with leaders and teams to facilitate decisions, navigate trade-offs, and unblock execution across critical initiatives
- Improve how we work by evolving playbooks, streamlining collaboration models, and experimenting with new ways of driving effectiveness
Application process
- Deadline to Apply: 1 May 2026 at 05:00 BST
- At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity
- We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
- All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process
- This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate
- Please be sure to answer each question; the resume and CV fields are optional
- Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process
- After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team
- In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
- We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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