Customer Experience Agent, Bark
Weekend (Overnight)
Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!)
2+ days a week in office
Marketplace for service professionals
Job no longer available
Marketplace for service professionals
201-500 employees
Job no longer available
Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!)
2+ days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Customer facing/sales experience desirable (not essential)
- Computer literate (experience with customer service software a plus, we use Zendesk)
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
- Exceptional attention to detail and follow through
What the job involves
- We are looking for ambitious and professional Customer Experience Agent’s to join our team
- This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support
- In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses
- You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service
- Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success
- As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities
- You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
- Promptly responding to enquiries via email, resolving issues with a professional-first mindset
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
- Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business
- We are looking for someone to join our overnight team who supports the Australian and New Zealand phone lines
- The working hours are 11:00pm to 8:00am, with a paid Uber into the office
- We want someone to join Friday and Saturday (Shift starting at 11pm on both days)
Salary benchmarks
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8M users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work-Life Balance: We can’t tell you how to strike the perfect work/life balance but our hybrid working model and supportive management make the pursuit of it a bit easier
- Cycle to Work Scheme: Choose a greener commute with the Cycle to Work scheme. Upgrade your bike or your gear and cycle to the office - great for you, better for the planet
- Pensions: We know a big part of your present is securing your future. In order to help with this, Bark contributes monthly to your pension through leading providers
- Shares: We offer equity in a fast-growing company. Bark is led by proven founders with a successful history and is proudly backed by private equity investments
- Healthcare: We offer top-level private health insurance providers, including optical care, and if you want to add family members to your policy, you can.
- Wellness: Bark encourages living a healthy, active lifestyle. Our wellness initiative provides mental health subscriptions and a diverse range of fitness classes
- Skill Development: Your growth is our growth. Bark has a ‘learning and development’ budget so we can offer you training and educational programs run by leading providers
- Social Clubs: We have a number of different social clubs you can get involved with. Anything from Book Club to our sports team (Netball, Football, Rounders
- Team Building/Social: We take socials seriously and invest in activities, office parties and monthly pop up lunches. Oh, and we provide breakfast and snacks everyday too
- Family Planning: Our enhanced family planning packages offer paid leave for both primary and secondary carers as well as fertility and family-forming care
- Flexible Bank Holidays: We recognise that holidays hold different significance for everyone. At Bark, we want you to celebrate traditions that are important to you; that's why we've introduced Flexible Bank Holidays.
- Working Abroad: Have family abroad, or just looking for a change in scenery? Our Work from Abroad policy lets you pack up your laptop and see the world, for up to 20 days
Company HQ
Paddington, London, UK
Leadership
Gilles Despas
(CEO)Previously the CEO of SMGG Swiss Marketplace Group, Scout24 Schweiz, and HolidayCheck.
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