Head of Events and Experiences, Tropic

£60k

Senior and Expert level

London

4 days a week in office ( Croydon, Surrey)

Vegan and cruelty-free skincare

Job no longer available

Vegan and cruelty-free skincare

1001+ employees

B2CRetailBeautyWellbeing

Job no longer available

£60k

Senior and Expert level

London

4 days a week in office ( Croydon, Surrey)

1001+ employees

B2CRetailBeautyWellbeing

Company mission

To protect the planet and people, one product at a time.

Job

Company

Role

Who you are

If you’re an accomplished event leader with a proven track record across travel, large-scale production, and community-led experiences - and a love for creating moments that truly move people - this is your moment
Significant senior events management experience, ideally with global exposure and at least five years in a leadership role
A proven track record in delivering large-scale events, incentive travel, and recognition programmes that inspire and engage
Exceptional creativity with the ability to elevate experiences beyond expectations
Strong organisational, production, and project management skills with meticulous attention to detail
Proven ability to manage budgets, contracts, and suppliers effectively
A strategic, hands-on leader who thrives under pressure and inspires teams to excel
Deep understanding of emotional storytelling and audience engagement through experience design
Commercially astute, data-driven, and confident in balancing creative excellence with smart business decisions
A natural relationship builder, collaborative and passionate about creating experiences that truly resonate

What the job involves

We’re looking for a Head of Events & Experience to reimagine and elevate how our community comes together - someone with the creativity, strategic vision, and hands-on expertise to shape the next era of Tropic’s experiential storytelling
This is a multi-faceted role, calling for a well-rounded events professional with a wealth of experience across every corner of the industry, from global incentive trips and large-scale conferences to intimate retreats, immersive training, and heartfelt recognition moments
Working closely with our Managing Director and the wider Ambassador Experience team, you’ll bring together creative excellence, operational precision, and emotional intelligence
You’ll lead and inspire a talented team to turn ideas into unforgettable reality - blending creativity with logistics, passion with purpose, and strategy with heart. From concept to curtain call, you’ll ensure every experience captures the spirit of Tropic and sets a new standard for what experiential connection can be
Own the strategic vision and roadmap for all ambassador events, incentives, and recognition experiences - ensuring they evolve alongside Tropic’s growth
Design both national and local experience formats, building scalable models that connect, celebrate, and inspire ambassadors wherever they are
Shape the future of Tropic’s event and incentive travel programmes, creating premium experiences that showcase our brand on a global stage
Bring fresh, creative thinking to every project - pushing the boundaries of innovation, storytelling, and emotional impact
Lead the end-to-end planning and execution of all Tropic events - from Glammies and TropicFest to leadership retreats and launch events
Oversee logistics, production, content, budgets, and contingency planning with confidence and flair
Deliver seamless operations while maintaining the magic at every touchpoint - from stage design and entertainment to surprise moments and gifting
Travel to lead on-site delivery of events and incentives, ensuring excellence every step of the way
Partner with the Incentives & Recognition team to shape the next era of Tropic’s reward culture
Deliver extraordinary incentive trips that feel earned, personal, and emotionally powerful
Ensure every recognition moment - from milestone rewards to surprise gifts - feels deeply personal and full of joy
Work closely with the Incentives & Recognition Manager to align promotions, gifting, and recognition with ambassador performance and culture
Lead and mentor a multi-skilled team within the Events & Experience department, fostering creativity, accountability, and innovation
Build strong relationships across HQ - with Product, Marketing, Operations, and Leadership Development - to deliver joined-up, world-class experiences
Collaborate across departments to turn bold creative visions into reality, always grounded in insights from our ambassadors and business goals
Own all event and recognition budgets, ensuring maximum impact, efficiency, and sustainability
Manage and renegotiate supplier relationships to secure best-in-class service and value
Drive smarter, more sustainable sourcing and gifting solutions that align with Tropic’s values, storytelling, and scale

Salary benchmarks

Our take

Tropic is a skincare brand on a mission to create products that are ethical and environmentally friendly. Certified vegan, cruelty-free and CarbonNeutral, its dedication to this mission is clearly reflected in its offerings.

The company only uses natural ingredients, so does not contain the preservatives to sit on shelf store, but has nonetheless seen impassive growth. This stands as testament to the interest that consumers have in what Tropic is selling, and suggests a promising future for the brand.