Executive Assistant, Opendoor
$123.2-154k
End-to-end online platform for selling and buying homes
Be an early applicant
End-to-end online platform for selling and buying homes
1001+ employees
Be an early applicant
$123.2-154k
1001+ employees
Company mission
To empower everyone with the freedom to move by giving people an easy way to buy, sell, and trade in their homes.
Role
Who you are
- Bachelor's degree or equivalent work experience
- 7+ years administrative support or similar experience
- At least 5 years in a direct support capacity, managing complex calendars
- Excellent written and verbal communication skills
- Excellent problem-solving skills, with a can-do attitude and ability to suggest solutions
- Excellent understanding of business processes and prioritization
- Strong customer service skills and ability to build rapport with internal and external partners
- Team player who is willing to step in and help where needed
- Proven organizational and time management skills, with strong attention to detail and an ability to move projects forward
- Ability to incorporate feedback as a member of cross-functional teams
- Ability to manage confidential information with discretion
- Ability to respond with emotional intelligence in a professional setting
- Enthusiasm for supporting company culture and employee experience
- Adaptable, reliable, persistent, thorough
- Experience with Google Suite Apps: Gmail, Calendar, Docs, Sheets, Slides or comparable platforms
- Experience mentoring and/or leading EAs, preferably in a fast-paced growth environment
- Experience working with autonomy and implementing process improvements
- This role requires a master multitasker with excellent communication skills and an upbeat, self-starter attitude
What the job involves
- The Executive Operations team supports leaders across Opendoor, partnering to provide leverage for Executives’ individual work and their teams’ success
- The Executive Operations team collaborates across many other teams at Opendoor to deliver effective and efficient results that move our goals and our culture forward
- You’ll partner closely with various stakeholders in implementing efficient administrative and operation processes to support rapid growth
- This role relies heavily on the ability to be highly responsive and organized, with the willingness to learn on the go
- At Opendoor, our executive operations team is passionate about partnering with others, and supporting the goals of the company
- Build and maintain, solve for efficiency and solutions
- Address priorities, deconflict issues, understanding of meeting cadences, pre-work, content, agendas
- Develop and implement recurring meeting cadence to satisfy needs of the team, while reducing thrash and context switching
- Regularly alert Exec to potential conflicts or errors in sequencing and suggest solutions to avoid wasted time and effort
- Continuously monitor Exec’s goals/priorities to ensure meetings align with those priorities and time is used efficiently
- Support in booking travel and completing expenses in a timely fashion
- Communicate leaders' goals and wishes to their team on a regular basis. Key stakeholders and partners rely on the EBP for updates or direction on behalf of the Leader
- The EA has a pulse on the org and advises the leader on their communications and approach
- Navigate sensitive differences of opinion re: calendar and process changes, acts as gatekeeper for leader’s time and priorities
- Create a positive reputation for the Exec externally, by facilitating important meetings efficiently, and gracefully blocking others
- Ghost writing - internal/external
- Advise leaders on team dynamics and/or potential blind spots
- Trusted sounding board for teammates, using judgment when to listen, advise and/or bring issues to light. (i.e. team sentiment, burnout, disagreements, friction, etc.)burnout, disagreements, friction, etc.)
- Promos and high potential support (mentorship programs to running promo cycles) - cover gap for PBP
- Onboarding/Offboarding (for their leads only)
- Ensure meeting efficiency and effectiveness (Logistics, agenda building, decks, track AIs)
- Meeting cadence in line with corporate planning structure
- All hands support
- Design, implement and document team processes
- I.e. Meeting best practices, All Hands planning, OKR tracking
- Manage PO Process, T&E Budgets
- Liaise with vendors, Finance and Procurement on ZIP/Coupa process
- Onsite/offsite full support - for lead’s ONLY
- Draft agenda, source lodging, research flights, book ground transportation, source and book venues and activities, restaurants, catering, manage all contracts and payments, onsite resource for attendees
- Manage celebrate moments budgets
- External scheduling, partner with recruiter (internal or external), set up and run post syncs, ensure white glove candidate experience
- Project Management - i.e. onboarding, vendor management, newsletters, quarterly and annual planning
- Lead projects or initiatives for your leader, creating a plan and managing progress against it
- Leader onboarding - act as a resource to new team leaders, draft their onboarding docs, set up their initial schedules
- Corporate/Annual Planning, OKR Process, Vendor Management
- Represent the Exec with E-team, S-team, Finance, Recruiting, Comms, HR, IT
- Use judgment to best represent their Exec’s needs when negotiating time and engagement with other parties
- Provide feedback and suggest improvements on internal systems
- I.e. ZIP PO Process, new vendor RFP
- Manage internal and external processes on behalf of the Executive
- Proactively stay abreast of changing priorities of Execs and teams
- Negotiate and balance workload between Execs and teams
Our take
Opendoor makes selling homes easy and stress-free by cutting out the prolonged processing time usually involved with a sale. Sellers can offload a house quickly and easily to the company for cash and a 6-9% fee. Currently operating in a growing number of markets nationwide, Opendoor has chimed well with millennials who gel quickly with online businesses that offer solutions to problems they encounter.
This buying and selling model doesn't come without risk. The longer Opendoor keeps a property, the lower its profit margin. However, Opendoor's performance has been anything but disappointing; it went public in 2021, with its pre-SPAC merger presentation calling for $3.5 billion in revenue. Its actual revenue trounced it, coming in at $8 billion - more than double its estimate.
Opendoor's largest competitor Zillow dropped out of the space in late 2021 because it struggled to price the homes it acquired accurately. Opendoor's closest remaining competitor is Offerpad, which does just a fraction of the transaction volume that Opendoor does. With strong earnings coming out of 2022, if Opendoor can continue to ride on this success long term it will have an enormous lead on existing and future competitors, giving it a shot to become the overwhelming market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2019
$300m
SERIES F
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Full medical, dental, and vision with optional 85% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Company values
- Start and End with the Customer: We invent, build, and execute to improve the lives of our customers. We put in the hard work when no one is looking to delight customers
- Act from Ownership: When we see a problem, we roll up our sleeves and fix it. We hold ourselves accountable because it’s our home and it’s our responsibility to take care of it
- Build Openness: We are open, honest, and direct about problems and seek the truth. We assume good intentions and treat feedback as a gift
- 1% Better Every Day: We value a growth mindset and operate from a place of humility. We are energized by constantly improving
- Startup Mentality: We move fast, operate with urgency, and bias towards action without sacrificing quality. We are relentlessly resourceful
- One Team, One Dream: Our superpower is a diverse community that combines technology + operational excellence and talent + respect. We work through seams and we care for each other professionally and personally
- Results Matter: We focus on outputs and outcomes and hold ourselves accountable to hitting ambitious goals. We have a high quality bar and pay attention to the pixels, words, and results
- Celebrate Moments: We work tirelessly for our customers and teammates so we take the time to celebrate moments large and small
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eric Wu
(President)Having studied at the University of Arizona, Eric founded the Real Estate Fund in 2002, before co-founding RentAdvisor.com and Movity.com. He served for 2 years as Head of Geo/Social Products at Trulia.com before co-founding Opendoor in April 2014.
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