Senior Sales Manager, LoyaltyLion
+ Equity
2+ days a week in office (Farringdon, London)
Data-driven loyalty and engagement platform
Be an early applicant
Data-driven loyalty and engagement platform
21-100 employees
Be an early applicant
+ Equity
2+ days a week in office (Farringdon, London)
21-100 employees
Company mission
To help retailers succeed in the age of Amazon.
Role
Who you are
- We’re seeking a dynamic and results-driven Senior Sales Manager to lead our sales team
- This role demands a high-energy, driven leader to foster a high-performance culture, scaling our already impressive impact in the market
- This is a great opportunity for someone with proven experience as a top B2B SaaS seller in the ecommerce space, experience managing other sales people and the drive to grow and impress with significant responsibility from day one
- 3+ years of experience in B2B SaaS sales management, leading AEs and SDRs
- Experience managing sales of selling high velocity deals (~£10,000 ACV)
- Proven track record of achieving or exceeding revenue targets in the fast-paced ecommerce environment
- Experience scaling outbound pipeline with innovative, value-based approaches
- Strong hands-on leadership and coaching style, with the skills and ability to motivate and inspire a team
- Highly analytical, data-driven approach to decision-making, pipeline management, and forecasting
- Independent and creative problem-solving - a self-starter comfortable in an autonomous role, you excel at clarifying and simplifying approaches in ambiguous environments
- Excellent communication, negotiation, and relationship-building skills
- Highly competent with CRM systems (like Salesforce) and sales enablement tools (like SalesLoft)
- Familiarity with analytics tools to track and measure team performance
What the job involves
- You’ll be responsible for driving significant growth in New Business revenue, ensuring high performance across a team of 5 Account Executives and 3 Sales Development Representatives
- Your team of value-based sellers close deals with ecommerce brands on Shopify with opportunities coming from all channels - inbound, partnerships, outbound and sales qualified leads from our team of Sales Development Representatives
- You’ll become a loyalty expert, helping your team to educate high-growth merchants on the value of customer retention and engagement
- NB: This is not a boiler-room sales floor: we collaborate, empower and celebrate each other’s successes (with healthy competition along the way!)
- You will work closely with the CRO and other leaders to execute strategies, refine processes, and achieve our ambitious growth targets
- Coach and develop a team of experienced Account Executives and driven Sales Development Reps, fostering a culture of success and continuous improvement
- Enable them to exceed targets with fast-paced sales cycles, ensuring individual and team success
- Conduct regular 1:1s, team meetings, and performance reviews to maintain high engagement and productivity
- Own the team’s sales target (your team is responsible for closing all new business deals (from outbound, inbound and partnerships)
- Ensure consistent delivery of results (ACV £10k, range: £3k - £50k)
- Proactively manage sales pipeline, coverage and data quality to facilitate reliable forecasting against revenue targets
- Specific responsibility for managing outbound pipeline and revenue
- Manage SDRs and AEs to optimise outbound motions and messaging, drive efficiencies, increase conversion rates and grow this channel
- Optimise a 30-day sales cycle to drive quick, repeatable deal closures
- Refine and enable sales processes, including lead qualification, deal progression, and closing strategies
- Collaborate with marketing and partnerships to ensure a steady flow of high-quality leads
- Focus on creating a balanced approach to inbound and outbound sales activities, ensuring the team excels in closing both
- Track performance against defined KPI metrics for both AEs and SDRs
- Analyse sales data and team performance metrics to identify opportunities for improvement
- Identify skill gaps and implement training programs to improve sales effectiveness
- Implement actionable insights to enhance sales effectiveness and team productivity, leveraging coaching frameworks to uplift the capability of your team members
- Oversee the use of CRM and sales tools, ensuring accurate data entry and reporting
- Work with Product, Marketing, and Customer Success to align messaging, deliver value-driven solutions, maximising customer value and outcomes
- Provide customer feedback to inform product roadmap and feature development
Salary benchmarks
Our take
LoyaltyLion helps fast-growth ecommerce retailers succeed in the age of Amazon, driving growth through long-lasting customer relationships that go beyond price or logistics. The company enables relationships to be built on emotional connections, aligned values and great customer experiences.
Beyond a traditional 'points for purchase' system, LoyaltyLion enable rewards for other actions, such as referring a friend, leaving a review or following on social media (often particularly important for smaller businesses). This model is better suited to e-commerce and provides more meaningful loyalty interactions that count towards conversions.
LoyaltyLion is a Deloitte Fast 50 company that recently raised impressive funding from Kennet, a SaaS-focused growth stage investor. They now work with over 10,000 ecommerce retailers and are focused on growing their team.
Steph
Company Specialist at Welcome to the Jungle
Insights
Most candidates hear
back within 2 weeks
44% female employees
-7% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Autonomy
"We follow the Team Topologies model and all of teams are cross-functional. Each Team has a Product Manager, Product Designer, Engineering Manager..."
Funding (last 2 of 3 rounds)
Mar 2021
$12.5m
SERIES A
Apr 2014
$0.4m
SEED
Total funding: $13m
Company benefits
- Structured career progression so you can reach your full potential
- MacBook and any other equipment you need to do a great job
- 25 days holiday – with the option to carry 5 days over to the next year
- Length of service leave (+1 day for every year, up to 5 years)
- Private medical insurance
- Company outings and socials (BBC Robot Wars, LuckyVoice Karaoke, London-wide scavenger hunts, to name a few)
- A flexible and fun working environment in our office in Farringdon (dog-friendly)
- Home office budget
- Equity for all our permanent employees based in the UK & US only
- International Remote working for upto 30 days of the year
- 4:30pm finish on Fridays
- Life Assurance (upto 4x annual salary)
- Annual Learning Budget for every individual
Company values
- Get uncomfortable and grow - We seek regular candid feedback and offer it to help those around us. We pass on responsibilities to empower others so that we find our next challenge
- Team before ego - We believe in the strength of the team. To move forwards quickly everyone must move in the same direction. When you truly work as a team, there is no room for ego. We are all united in our purpose and every voice matters at every level
- Delivery over deliberation - We all share a bias towards action. We observe, learn and iterate. We do not seek perfection on day one. Instead, we want fast continuous improvement. We believe there is more lost through indecision than wrong decisions
- Personally accountable - When we say we’ll be there, we are. When we say we’ll do a task, we do it. You can trust your colleagues to be there for you, to deliver and push you, no matter what
Company HQ
Farringdon, London, UK
Articles
Leadership
Charlie Casey
(CEO)Former Economic Advisor at the Foreign and Commonwealth Office and Senior Consultant at Deloitte. Dog dad to Blue.
Dave Clark
(Chief Architect)Former Web Engineer at Sun Microsystems. Dog dad to Willow.
People progressing
In just two years at LoyaltyLion, Sophie has progressed from a graduate Customer Success Executive, through to Senior Customer Success Manager. She now leads her own team within the Onboarding stream.
Ben joined LoyaltyLion to head up tthe Customer Success team, and grew the team by 400%. He turned his hand to partnerships, and then eventually the GTM teams and is now the COO!
Diversity, Equity & Inclusion at LoyaltyLion
- We remove gendered language from our job advertisements
- We provide mental Health support via an EAP and managers have active conversations around mental health and wellbeing
- We think that the little things go a long way, from allowing for more flexibility for parents to including pronouns as a field in our slack to ensure that all feel safe and welcome
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