Strategy & Operations Lead, Multiverse
Coach Quality & Impact
£70-80k
More information about location
1-5 days a week in office
Upskilling platform for AI and Tech adoption
Job no longer available
Upskilling platform for AI and Tech adoption
501-1000 employees
Job no longer available
£70-80k
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- 6+ years of experience in strategic development, focused on driving quality assurance, process optimization, and scaling teams in a high-growth environment
- Prior experience in handling large, complex, high velocity data; familiar with common statistical and analytical techniques; willing to continue to learn/apply new techniques as required
- Adept technical/functional experience in Excel, BI tools, SQL, Tableau, Alteryx, and other self-serve data analysis and visualisation tools
- Proven track record of deriving insights from large data sources and presenting in a clear and concise narrative form
- High-level commitment to a quality work product and organisational ethics, integrity, and compliance
- Superior organisation, project management skills, and attention to detail
- Ability to work effectively in a fast paced, team environment
- Strong interpersonal skills and the ability to effectively communicate, both verbally and written
- Demonstrated decision making skills with a solutions-oriented approach
- Exceptional stakeholder management skills, with a track record of influencing change across all levels
- Data-driven problem solver, able to diagnose root causes, implement scalable solutions, and mobilize cross-functional efforts to continuously improve operations
What the job involves
- The Coach Quality & Impact team sits at the intersection of Delivery Operations, which directly engages with learners through our coaches, and our Learning & Tech Teams, which develop world-class learning products
- The mission of our Coach Quality & Impact team is to provide the tools, training, and resources that empower our coaching team to deliver top-tier learning experiences
- As we continue to scale, we are seeking a Strategy & Operations Principal to drive strategy development and analysis which improves coach effectiveness
- This is an opportunity to shape the future of coaching at Multiverse, ensuring we deliver exceptional adult learning experiences while building scalable systems for growth
- Develop and revise the model for optimising coach time and individual coach capacity to support learner outcomes
- Conduct A/B tests on scheduling patterns for various coaching formats to optimise for both efficiency and quality
- Build dashboards and tracking systems for analysing the optimal configurations for live sessions
- Deliver recommendations to the senior leadership team and drive implementation of best practices for coach and instructor activities
- Work across the Coach Quality and Impact team to elevate reporting standards and data quality
- Build ad hoc and ongoing reports and analysis to support improvement initiatives across the team
- Partner with the Performance Operations team to align on success metrics and data management
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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