Implementation Specialist, Tekion
CRM
$61-104k
Offers Stock Options and Bonus
More information about location
Cloud-native platform for the automotive retail industry
Open for applications
Cloud-native platform for the automotive retail industry
1001+ employees
Open for applications
$61-104k
Offers Stock Options and Bonus
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- 2+ years of CRM experience in the automotive industry
- Proven experience implementing SaaS solutions in large and small auto dealerships
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 3+ years in Project Management or Project Lead role is preferred
- Travel (flying) is less than 85%
- Normally receives little instruction on day-to-day work, general instructions on new assignments
What the job involves
- Oversee and facilitate dealership user training and support through the implementation lifecycle
- Provide CRM training to dealership staff in all departments and have fun while doing it
- Guide and direct additional implementation specialists assigned to the project to ensure high execution
- Obtain critical milestone signoffs from key dealership contacts
- Proactively identify implementation risks and mitigate them effectively and efficiently
- Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook
- Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention
- Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams
- Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions
- In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
- Deep understanding of Tekion products, including end-user workflows and configurations
- Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project
- Represent Tekion in a positive and professional way in all dealership interactions
- Work closely with the Implementation manager to set and manage dealership expectations
- Foster relationship with all dealership personnel and stakeholders
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automative retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefitting from strong prior relationships with dealerships.
Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread. The company is sparking interest from the right places too, with partners including GMC, Chrysler, and Chevrolet.
If the founders can leverage their experience at Tesla in improving efficiency, the system could prove a highly competitive newcomer with real potential for global spread. A reduction in processing time and paperwork is a hard proposition for dealerships to refuse.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- Dynamic work environment with a strong sense of community and collaboration
- Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Company values
- Creativity
- Authenticity
- Integrity
- Collaboration
- Empathy
- Fearlessness
Company HQ
Pleasanton, CA
Articles
Leadership
Jay Vijayan
(CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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