User Experience Researcher, OpenInvest

• 6+ years of experience in a mature UX Research organization, from which you can adopt best practices for our organization
• You’re data-driven and user-centric, with deep expertise in the execution of quantitative and qualitative research methodologies
• You have prior experience driving a pipeline of UX research projects independently, with a track record of consistently delivering impactful insights
• You thrive in ambiguity, able to work independently to find solutions and ways forward as challenges arise
• You have exceptional communication skills, both written and verbal, with the ability to present research findings to stakeholders of all levels
• Demonstrated ability to drive change through UX research, influencing product strategy and roadmap decisions
• Experience evangelizing research and effectively sharing user insights to increase empathy and understanding within the organization
• Master's degree in a relevant research or design disciplines (e.g. Interaction Design, HCI, Anthropology, Cognitive Science), or equivalent work experience

Desirable

• Our UX team is a key part of this mission and we’re looking for a UX Researcher who brings experience from a mature and well-respected UX Research organization and is interested in being the first UX Researcher on our team
• You’ll be expected to know how to do the job inside and out as an individual contributor, as well as manage a workload and manage stakeholders
• You’ll perform User Experience Research with a high degree of quality, while simultaneously building up the mechanics of our practice as we grow the team
• This is an exciting opportunity to be the first UX Researcher on the team and shape the organization
• You’ll partner closely with cross-functional teams from Product, Design, Sales, and Marketing to embed user insights in our product organization
• Define and build the broader user-research practice, establishing methodologies, best practices, and processes
• Manage a steady pipeline of research projects, working with stakeholders to understand the criticality of each research request and prioritizing the pipeline appropriately
• Oversee all aspects of user research studies, including requirements gathering and scoping; authoring detailed research briefs in collaboration with product management; planning, scheduling, and execution of research; and analysis, ensuring high-quality, actionable research read-outs
• Execute quantitative survey-based and qualitative interview-based research, utilizing best practices and analyzing with appropriate numerical methods
• Be an advocate for the user, ensuring their needs and perspectives are represented in all product development efforts
• Deliver clear and concise research findings, summarizing data in presentations and recommendations that influence decision-making at various levels of the organization
• You’ll be expected to present findings in working groups and to leadership as appropriate