Head of Business Operations, Kinrock

• You want to be part of a high-quality, ambitious core team on a mission to achieve something great over the next decade
• Despite your experience, you're wired to be hands-on—no task is beneath you, and you're always looking to raise the bar (a solo role to start)
• You have a demonstrable track record of excellence in previous roles, showing high standards, initiative, and clear results
• 5–10 years of experience in business operations, including people ops, revenue ops, BI, data analysis and compliance/resilience
• 3–5 years of experience in a B2B SaaS or B2B services business
• Demonstrated ability to create a performance-oriented, supportive people culture — not just HR admin
• Proven ability to deliver operational improvements end-to-end
• Strong experience with CRM systems (ideally HubSpot) including configuration and administration
• Advanced Excel skills for operational and market tracking and analysis
• Experience working with external consultants to manage compliance (e.g. GDPR, H&S, ISO)
• Exceptional documentation habits and attention to detail
• Strong communicator who builds trust and drives alignment across teams

Desirable

• Hands-on, solo role reporting to Founder / Managing Director
• Lead and improve people operations across the group—including OKRs, monthly check-ins, performance management, hiring coordination, internal comms, and live job descriptions for employees and contractors
• Own CRM infrastructure (primarily HubSpot) across operating companies, working with internal teams and consultants to ensure system integrity and insight
• Optimise revenue operations and partnership processes across OpCos
• Act as the point of contact for all non-marketing external operational providers (e.g. IT, HR, insurance, legal, compliance)
• Oversee compliance requirements (GDPR, HR, health & safety), working closely with trusted external advisors
• Design and document internal processes that drive efficiency and service delivery
• Manage operations for offices in London, Bristol, and Edinburgh with support from local teams and contractors
• Develop operational playbooks to guide future post-acquisition integrations
• In general, own business operations across the group to drive ARR growth for the group by freeing up opco S&M teams and elevating our processes

• 1. Apply with your profile
• 2. Video call with the Founder
• 3. In-person meeting with Founder
• 4. Character references
• 5. Video calls with Operating Co execs