Client Success Associate, VideoAmp

• Our Client Success team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space
• They have a proven track record of building client relationships and maximizing client value and retention for a high growth AdTech organization
• Bachelor’s degree or 1+ years of advertising agency or AdTech vendor experience
• Growing analytical skills with the ability to draw insights from big datasets
• Strong work ethic and autonomous individual with a desire to work in a fast-paced, results-driven environment
• Excellent communication and interpersonal skills, with the ability to build and maintain strong professional relationships
• Exceptional presentation skills and ability to tell a story with data and insights
• Proficient in Microsoft Excel and Google Sheets with the knowledge of basic functions including pivot tables and vlookups
• Experience working within Google Docs and Slides

Desirable

• VideoAmp is looking for an early career Client Success team member with knowledge of AdTech and TV to drive post sale servicing and retention, with a focus on delivering outsized client value
• The Client Success Associate will support our clients across VideoAmp’s solutions
• As a Client Success Manager, you will be responsible for building and maintaining strong relationships with a small set of clients or supporting other Client Success Managers
• You will work closely with clients and team members to understand their client needs and assist with strategies and solutions that deliver value and drive retention and growth
• Primarily responsible for supporting Client Success Managers and assisting with routine client inquiries and tasks
• Expected to gain hands-on experience in client interactions and build a solid understanding of VideoAmp's products and services
• Manages a portfolio of similar clients and/or assists others with more diverse portfolios
• Tackles routine client inquiries and basic issue resolution
• Drive client value through customer centric problem solving and outcomes
• Build, maintain, and grow existing client relationships (reporting, client deliverables, client engagement)
• Assist with training and onboarding guidance to clients to ensure a smooth transition onto VideoAmp solutions to maximum value realization
• Educate clients on the features and benefits of Videoamp's solutions
• Use VideoAmp's solutions to analyze data, develop insights and optimization recommendations to help clients achieve their goals
• Gather client feedback and share internally to guide prioritization, continuously improving our solutions and services
• Assist with influencing client stakeholders and cross-functional teams across matrixed organizations
• Increase Retention by exhibiting excellent customer service and through great experiences and solution delivery