Senior Tax Technology Speciaist, Fonoa

• We value people who are comfortable experimenting with and implementing workflows (including AI-enabled tools) to accelerate day-to-day tasks and support research, always with appropriate verification, documentation, and respect for data security and confidentiality
• Have practical experience in indirect tax (VAT/GST) and can translate rules/guidance into product requirements
• Are comfortable with data-driven tax work (field mapping, schemas/CSV/JSON) and defining validation/logic
• Communicate clearly with both tax and non-tax stakeholders, turning complexity into simple, testable specifications
• Thrive in a fast-moving, collaborative environment; you’re self-directed, curious, and solution-oriented
• Are comfortable experimenting with and implementing workflows and tools (incl. AI-enabled) to accelerate your work and support research, and you know how to verify outputs, cite sources, and protect sensitive data
• Full professional proficiency in English, written and spoken

Desirable

• This role is fully dedicated to advancing our Returns product and supporting our existing Returns tax team members
• Fonoa Returns reduces errors and manual work in indirect tax compliance by centralising data collection, validation, logic/rules, and draft return generation, providing customers with a single source of truth on the Fonoa platform and minimising manual spreadsheet work
• Users gain time back, improve accuracy, increase transparency, and scale with business growth
• Because Returns is integrated across the Fonoa platform, many customers also use it alongside our Tax engine, Digital Reporting, and E-Invoicing solutions
• We’re seeking a versatile individual with a solid grounding in VAT/GST and demonstrable tax technology skills
• We’re open to strong junior candidates (Associate) who show the right skillset, experience, and attitude, as well as Manager-level candidates
• You’ll sit within the Tax team and work closely with Engineering, Product, Design, and Commercial
• Support the Returns team on day-to-day operations: country research, return form builds/updates, QA, documentation, and release notes
• Create and maintain country coverage: map data to schemas, configure logic and validations, and keep forms current with legislative changes
• Strengthen data quality & reconciliation: contribute to checks that reduce manual work; support exception handling, variance analysis, and audit trails
• Onboard and support customers: assist with data mapping, testing, walkthroughs; capture feedback and translate it into product improvements
• Translate tax & market changes into product inputs: monitor legislation and provide clear, actionable requirements to Product/Engineering
• Enable internal teams: contribute to playbooks, knowledge articles, and materials that clarify “happy-path” flows and best practices
• Use modern productivity tools (including AI-enabled assistants where appropriate) to speed up research, first-draft specs/change notes, test data creation, and summarisation of guidance, paired with sound verification and documentation
• Lead scoped initiatives (e.g., a country pack or reconciliation enhancement), and represent Returns in cross-functional forums