Customer Success Enablement Manager, Miro

• The ideal candidate is strategic, has outstanding project management skills, loves solving sophisticated problems and is not afraid to launch, test, and iterate in an ever evolving environment
• 7+ years experience in enablement, leadership or relevant role; experience in a CSM role preferred but not required
• Strong program management skills, implementing and leading training initiatives end-to-end
• Proven track record of building positive relationships across the business
• Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics
• Data analytics proficiencies, capable of interpreting and optimizing programs based on available data
• Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment
• Force Management, Command of the Message Certified is a plus

• You will join a highly motivated, rapidly growing, and hard-working Go-to-Market Enablement team that takes pride in developing our GTM team's skills
• Our primary objective is to improve productivity, helping teams accelerate sales cycles and deliver more value for our customers
• As the Customer Success Enablement Manager, you will be responsible for crafting and developing enablement programs to support global CS initiatives
• You will partner closely with CS leadership to define their enablement roadmap to help transform our Customer Success team
• This is an individual contributor role and you will report into the Head of GTM enablement, working closely with the CS Leadership team
• Build and define our CS enablement strategy based off of business problems, CSM needs, and leadership input from regional leaders and enablement business partners
• Drive continuous learning, ensuring readiness through refreshers and additional certifications
• Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc
• Facilitate global trainings and build "train the trainer" materials to coach managers and new facilitators
• Develop and optimize standardized templates and guides to improve the quality of customer conversations
• Strong expertise with digital sales enablement trainings and tools
• Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements
• Collaborate with leadership to capture feedback and iterate programs as needed

• Excellent Medical, Dental + Vision health benefits
• 401k matching + Stock options
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Distributed team across offices globally

Total funding: $476.8m

Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.