Customer Success Enablement Manager, Miro
$155.2-194k
OTE
+ Equity. Salary range is specific to New York, San Francisco and Los Angeles and may not be applicable to other locations.
Visual workspace for innovation.
Job no longer available
Visual workspace for innovation.
1001+ employees
Job no longer available
$155.2-194k
OTE
+ Equity. Salary range is specific to New York, San Francisco and Los Angeles and may not be applicable to other locations.
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- The ideal candidate is strategic, has outstanding project management skills, loves solving sophisticated problems and is not afraid to launch, test, and iterate in an ever evolving environment
- 7+ years experience in enablement, leadership or relevant role; experience in a CSM role preferred but not required
- Strong program management skills, implementing and leading training initiatives end-to-end
- Proven track record of building positive relationships across the business
- Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics
- Data analytics proficiencies, capable of interpreting and optimizing programs based on available data
- Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment
- Force Management, Command of the Message Certified is a plus
What the job involves
- You will join a highly motivated, rapidly growing, and hard-working Go-to-Market Enablement team that takes pride in developing our GTM team's skills
- Our primary objective is to improve productivity, helping teams accelerate sales cycles and deliver more value for our customers
- As the Customer Success Enablement Manager, you will be responsible for crafting and developing enablement programs to support global CS initiatives
- You will partner closely with CS leadership to define their enablement roadmap to help transform our Customer Success team
- This is an individual contributor role and you will report into the Head of GTM enablement, working closely with the CS Leadership team
- Build and define our CS enablement strategy based off of business problems, CSM needs, and leadership input from regional leaders and enablement business partners
- Drive continuous learning, ensuring readiness through refreshers and additional certifications
- Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc
- Facilitate global trainings and build "train the trainer" materials to coach managers and new facilitators
- Develop and optimize standardized templates and guides to improve the quality of customer conversations
- Strong expertise with digital sales enablement trainings and tools
- Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements
- Collaborate with leadership to capture feedback and iterate programs as needed
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
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