Program Manager, Relay
Expansion
Significant travel required
2-5 days a week in office
Enabling retailers to supercharge their e-commerce growth
Be an early applicant
Enabling retailers to supercharge their e-commerce growth
101-200 employees
Be an early applicant
Significant travel required
2-5 days a week in office
101-200 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 5+ years of experience in program management, operations, or expansion-related roles
- Hands-on, problem-solving mindset with a willingness to get into the details and resolve issues as they arise
- Outstanding communication skills with the ability to engage effectively with all levels of the organisation
- Strong organisational and multitasking abilities with a proven track record of managing projects under tight deadlines in a fast-paced environment
- Analytical mindset with the ability to use data to inform decision-making and optimise launch outcomes
- Comfortable with significant travel – willingness to spend extended periods in new cities during launch phases (up to several weeks per location)
What the job involves
- We are looking for an Expansion Program Manager who will be responsible and accountable for driving the successful launch of our operations in new geographies.
- This role requires exceptional communication skills, hands-on leadership, and the ability to navigate complex challenges in a fast-paced environment. You will work cross-functionally, coordinating efforts across different teams and ensuring smooth execution on the ground
- In the expansion, you will help drive strategic, data-informed decisions with that power our parcel delivery network. You'll lead and support high-impact projects, apply insights to real-world operations, and play a key role in launching new geographies/locations and sortation centers.
- This is a hands-on opportunity to shape how we scale—combining analytics, problem-solving, and cross-functional collaboration to deliver measurable results
- Lead the end-to-end program management for launching operations in new cities, ensuring that all aspects of the launch are executed on time and to the highest standard
- Develop detailed program plans, timelines, budgets, and checklists for each launch
- Coordinate and align cross-functional teams, including Operations, Technology and Commercial, to ensure successful execution
- Communicate effectively with all stakeholders, from couriers to senior leadership, ensuring everyone is aligned on goals, timelines, and progress
- Foster strong relationships across departments to support seamless execution and problem-solving
- Supporting regional Operations leads with local projects, including integrating new services, deep diving into local problems, supporting client launches, or implementing major tech changes
- Contribute to the company’s overall expansion strategy by gathering insights and knowledge from each launch experience
- Analyse data and feedback to provide actionable insights for future expansions
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$35m
SERIES A
Nov 2023
$10m
SEED
Total funding: $45m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company values
- “Who?”: Relayer Obsession. Start with understanding the customer i.e., the “Relayer”. We’re constantly striving to learn about the Relayer and to improve their experience.
- “Why?”: Understanding of value being created. Seek to understand and articulate the “why” behind everything they do in order to provide measurable value. They connect their actions and decisions to their impact on the Relayer. They encourage peers to do the same.
- “How”: Taking tiny steps forward. Focus on their objectives and constantly take steps towards reaching them. They keep moving forward despite setbacks. They deliver quality work in a timely fashion.
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
Diversity, Equity & Inclusion at Relay
- We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know, our ears (and inboxes) are always open.
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