Partner Success Manager, Onramper
Driving fiat-to-crypto payments
Be an early applicant
Driving fiat-to-crypto payments
1-20 employees
Be an early applicant
1-20 employees
Company mission
Onramper's mission is to make fiat-onramps frictionless.
Role
Who you are
- Experienced: 4+ years in Account Management, Customer Success, or Strategic Partnerships within fintech, SaaS, or Web3
- Communicator: Native-level English (written & spoken), able to engage and influence at all organizational levels and across cultures
- Growth-Oriented: Proven track record of upselling & cross-selling, demonstrated NRR growth
- Autonomous & Accountable: Comfortable owning high-value global accounts end-to-end
- Cross-Functional: Effective collaborator with Product, Tech, Marketing, and Data teams
- Data-Driven: Fluency in CRM (Hubspot preferred), reporting and KPI-led decision making
- Customer Strategist: Skilled in onboarding, QBRs, account planning, and scaling processes
What the job involves
- We’re hiring a Partner Success Manager to own success for both our top clients and critical onramp partners
- This role is central to Onramper’s continued growth: you’ll safeguard and expand our highest-value accounts, drive adoption of our suite of products, ensure fast and seamless onboarding, and proactively optimize flows with our onramp partners
- You’ll act as the strategic bridge between our clients, partners, and our internal Product, Engineering, and Data teams — ensuring every partnership translates into growth, retention, and measurable impact
- Maximize growth and retention across Onramper’s top accounts
- Accelerate product adoption by ensuring multi-product usage
- Drive operational excellence by onboarding new high-value clients on time and fully satisfied
- Influence scalability by establishing repeatable success and upsell processes
- Champion improvement by optimizing onramp flows and sharing actionable insights cross-functionally
- Actively own and manage top client accounts, driving revenue expansion, upsells, and overall success
- Manage relationships with leading onramp partners, ensuring performance, and continuous improvements
- Build and execute Account Plans — facilitating growth, renewal, and integrated success strategies
- Lead Quarterly Business Reviews, onboarding sessions, and ongoing partner communications
- Deliver data-driven insights and reports on adoption, performance, and opportunities
- Champion cross-functional collaboration — working closely with Product, Data, BizDev, and Engineering to translate partner needs into product improvements
- Maintain best-in-class CRM hygiene ensuring visibility, accountability, and reporting
Our take
Amsterdam-based Onramper is a fiat-to-crypto gateway aggregator, providing a hub for fiat gateways and app developers supporting all currencies and payment methods to access cryptocurrency and related Web 3.0 services.
Whilst many companies have solved this problem, they have done so in a host of different geographies. Onramper, however, aggregates them all into a single tool, making the process of company crypto purchasing much simpler.
Funds raised by Onramper, led by EQT Ventures, will enable it to accelerate its product roadmap whilst scaling the team and expanding its operations and industry presence. The company also continues to forge high-profile partnerships with the likes of Revolut and hybrid crypto exchange GRVT.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jan 2022
$6m
SEED
Total funding: $6m
Company benefits
- Awesome office, wear what you want
- Help build a unicorn
- Responsibilities, not tasks
- Focus on (personal) growth
- We're in the Netherlands, Romania, Sri Lanka, Nigeria, Ghana, Pakistan and South Africa
Company HQ
Burgwallen Nieuwe Zijde, Amsterdam, Netherlands
Leadership
Thijs Maas
(CEO & Co-Founder)Previously founded Law and Blockchain Consultancy and the Tilburg University Blockchain Association. Experience as Legal Advisor for THX, and Member of Acquisition Committee for Academic Business Club.
Maurtis Dewina
(COO/CFO & Co-Founder)Currently acting as Director for Amsterdam Fintech Institute. Previously founded and acted as Creative Director for Cabana e Fogo, Manager for INNOPAY, and Senior Consultant for Kurt Salmon.
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