Participant Support Manager, TransPerfect
DataForce
Office located in Broadway, NY
Professional translation & localisation services
Open for applications
Professional translation & localisation services
1001+ employees
Open for applications
Office located in Broadway, NY
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- Superior written and spoken English communication skills
- Being able to write and express oneself in a professional, cordial and constructive manner
- Customer service and a strong work ethic
- Project management skills
- Awareness of Accounts Payable functions
- Great attention to detail with a proactive approach to problem solving
- A clear sense of urgency and able to work under pressure
- Interpersonal skills that encourage teamwork, trust and openness among the employees with whom the position interfaces
- Bachelor’s degree (or its equivalent)
- Strong computer skills and the desire to learn more
- Willing to learn new things and be open to challenges
What the job involves
- The Participant Support Manager is responsible for coordinating local participant study logistics and providing support for participants bringing up post-study issues
- This person will act as an extension of the Operations Department in assisting with study set up, project deployment and participant coordination while maintaining corporate standards
- This person must be able to provide customer service and bridge the gap between our Production and Accounts Payable departments
- Work alongside the Operations Department to manage DataForce employee requests for supplies, travel, reporting, logistics, and reimbursements
- Manage main DataForce support line and provide trackable solutions to callers
- Interact with participants and identify their support issue
- Implement systems to streamline support issues and reduce response time
- Coordinate with Production and Accounts Payable to determine the validity and cause of the issue
- Create purchase orders and work with colleagues to facilitate payment
- Manage ongoing payment issues, actively work them towards resolution and responding to participants in a timely manner
- Exercise sound judgment regarding situations that may require escalation
- Perform other special projects or duties when required
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite of includes AI translation solutions, website localisation and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company that has been featured on the Inc 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- Integrity - Exhibit the Utmost Integrity
- Quality - Deliver the Highest Quality
- Service - Provide Outstanding Service
- Own It - Act as If You Own It
- Urgency - Work with a Sense of Urgency
- Respect - Treat Everyone with Respect
- Teamwork - Operate as a Cohesive Team
- Diversity - Celebrate Diversity
- Financial Responsibility - Be Financially Responsible
- Results - Achieve Results
- Transparency - The Benefits of Visibility Far Outweigh the Risks
Company HQ
Midtown South, New York, NY
Articles
Leadership
Phil Shawe
(Co-CEO & Founder)Graduate of the University of Florida and NYU Stern School of Business. Has been the CEO of the company for over three decades.
Jin Lee
(Co-CEO)Joined the company as a Project Manager in 2003. Became Department Manager then Director of Production, before VP then SVP of of Global production. Became Co-CEO in 2024.
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