Technical Success Manager, Darktrace
$100-120k
+ Commission 80/20 split
AI cybersecurity solutions
Posted today
AI cybersecurity solutions
1001+ employees
Posted today
$100-120k
+ Commission 80/20 split
1001+ employees
Company mission
To free the world from cyber disruption.
Role
Who you are
- You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
- You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
- You know how to drive adoption, retention, technical value realisation, and customer health improvement
- You can translate complex technical concepts into clear, practical guidance for customers and internal teams
- You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
- You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous
What the job involves
- The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology
- In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes
- You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness
- Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes
- Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value
- Identify high-value use cases that make the platform part of everyday security operations
- Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early
- Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
- Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy
- Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive
- Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally
Our take
With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.
By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintain operational resilience.
The company's 2024 acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$50m
SERIES E
Jul 2017
$75m
SERIES D
Total funding: $230.5m
Company HQ
Cambridge, UK
Leadership
Jack Stockdale
(CTO)Co-founded Darktrace in 2013 and has served as the CTO since.
Edward Jennings
(President & CEO)Previously CEO of QuickBase, COO Mimecast and was the Chief Marketing Officer at Veracode.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at Darktrace