Account Manager, Axios HQ
$100-115k
OTE
+ Equity
Internal communications software
Open for applications
Internal communications software
101-200 employees
Open for applications
$100-115k
OTE
+ Equity
101-200 employees
Company mission
To align organizations by elevating and enhancing the communications that matter.
Role
Who you are
- Ideal candidates will embody a commercially minded entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:
- 3+ years of account management (quota carrying) experience in growing existing accounts for a company that provides SaaS, AI or technology service solutions
- Proven track record of managing, hitting and exceeding sales targets
- Strong commercial skills with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsell opportunities
- Creative, organized and proactive with a winning attitude and solutions first mindset
- Growth mindset with a constant desire to receive and share feedback, willingness to learn and grow
- Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
- Comfort with a fast-paced environment where things are growing and changing at lightning speed
What the job involves
- The Account Manager role (internally leveled as Account Manager II) is part of the Customer Success team and owns the commercial partnership with executive leadership across our customers. This includes but is not limited to owning the contract renewal and expansion opportunities focusing on tying to business value metrics, increasing revenue and achieving retention goals
- Ideal candidates will embody a sales-first commercial mindset to strategically retain existing customers and increase revenue in a hyper-growth startup environment:
- Proactively maintain ownership of a book of business focused on building and maintaining strategic relationships throughout the customer lifecycle
- Focus on account plans for growth and expansion opportunities while prioritizing earning and renewing current customers business
- Consistently outperform against both individual and team quantitative and qualitative KPIs
- Organize and provide accurate weekly sales forecasts to provide understanding into customer health and opportunities
- Negotiate and initiate problem-solving and risk-mitigation strategies to address customer challenges and sustain retention efforts
- Utilize CRM tools to analyze and deliver insights into customers health
- Create and deliver strategic value reviews focused on mutual business goals
- Uphold timely communication with customers and deep discovery conversations with executive stakeholders
- Partner closely with Customer Success Managers throughout the customer lifecycle to ensure seamless onboarding, adoption, and achieve shared success metrics
- Set an exceptionally high standard for meeting and exceeding customers expectations
Our take
Axios HQ, originally the software division of the news company, Axios, became an independent entity following Axios's acquisition by Cox Enterprise in 2022. The company offer a platform that applies Axios's "Smart Brevity" writing style to enhance internal communications for organizations. Features include writing templates, machine learning-driven style and phrasing suggestions, and analytics to track engagement.
In December 2024, Axios HQ expanded its capabilities by acquiring Mixing Board,a community of communications, brand, and marketing leaders. This acquisition was an exciting move for the company and aims to enhance Axios HQ's offerings and strengthen its position in the communications industry.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2019
$27m
SERIES C
Nov 2017
$20m
SERIES B
Total funding: $57m
Company benefits
- Health insurance
- Primary caregiver 12-week paid leave
- 401K, plus company match
- Tele-mental health services
- Generous vacation policy, plus company holidays
- Monthly work-from-home stipend
- Company equity
- Annual learning and development stipend
Company HQ
Court House, Arlington, VA
Leadership
Roy Schwartz
(CEO)Spent time as a partner at The Gallup Organization, then as VP and ultimately CRO of Politico. Is also President of Axios.
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